Transport Services Coordinator - Weekends

Do you want to work for an iconic Western Australian organisation committed to making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products.

Last year, we connected with 1.2 million Western Australians including:  

• 327,243 people through first aid training, education and engagement,  
• 413,647 people who received care close to where they live and work,  
• 468,462 received trusted transport and emergency care when they needed it most.   

A job to be proud of:

The communication centre operate between the hours of 6.00 am and 10pm, responsible for providing excellent service delivery through the accurate and timely coordination of resources including the booking of patient transfers, fleet coordination and scheduling of jobs. This is a permanent part time opportunity working WEEKENDS only.

.What you’ll do:

• Support the delivery of Patient Transfer and Community Transport Service providing administration and support services daily
• Receive and progress incoming transport bookings and answer general enquiries with a customer service focus
• Answer high volumes of calls and general enquiries from customers
• Ensure booking details are recorded and progressed for scheduling, this includes negotiating bookings with customers to maximise efficiencies
• Utilise problem solving skills and initiative to ensure that service goals are met
• Provide a high level of customer service by treating all stakeholders with respect, undertake client visits as required.
• The Communication centre is operational between 6am – 10pm and you will be rostered to shifts within these operational hours.

What you’ll need:

• Proficiency of Microsoft Office suite applications
• Effective verbal and written communication skills
• Previous experience working in a call centre or similar environment
• Demonstrated customer service skills
• The ability to problem solve and think on your feet
• Effective interpersonal and relationship building skills

What’s in it for you?

The successful candidate will be offered a career defining role in an interactive and supportive working environment within a positive and professional team, along with:

Salary packaging options

• $550 Health and Wellness reimbursement
• 17.5% annual leave loading
• Corporate uniform
• Free emergency ambulance cover and first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Talent Sourcing Consultant Jenna Childs via email careers@stjohnwa.com.au

Applications close on Monday 5th January 2026 at 6:00 PM.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John. St John may begin the shortlisting process prior to the closing date.