Field Service Officer - Metro

Do you want to work for an iconic Western Australian organisation committed to making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products.

Last year, we connected with 1.2 million Western Australians including:  

• 340,000 people through first aid training, education and engagement,  
• 362,000 people who received care close to where they live and work,  
• 410,000 received trusted transport and emergency care when they needed it most. 

A job to be proud of:

As a Field Service Officer in the Perth Metro Region, you will play a key role in ensuring workplaces across Western Australia are safe and prepared for emergencies. From servicing first aid kits to checking defibrillators and emergency oxygen equipment, you will be hands-on in supporting businesses and individuals to meet first aid compliance standards. This is an opportunity to make a real difference by ensuring that the tools needed to save lives are always ready.

Reporting into the Field Service Team Leader, this is a Full Time Position where you will be travelling every day throughout the metropolitan region supporting clients and making a real difference in your community. 

What you’ll do:

• Service First Aid Kits, Rooms and equipment for clients to fulfil their requirements and meet department sales KPI’s
• Ensure schedules of field sales and servicing requirements for St John Clients are carried out in a timely and efficient manner
• Conduct on-site risk assessments along with Client site requirements and submit relative paperwork for compliance with First Aid Code of Practice
• Meet weekly, monthly and annual targets for revenue, lead generation and clients serviced to ensure departments KPI’s are achieved
• Actively source new business leads and sales to increase sales revenue and clients serviced
• Actively promote and sell all St John WA products and services to customers and the public to meet all relevant sales targets and KPI’s
• Maintain service vehicle to ensure it is always clean and tidy and serviceable

What you’ll need:

• Strong time management skills
• Current Unrestricted ‘C’ Class Driver’s License
• Experience in CRM’s (Desirable)
• Strong negotiation skills
• Demonstrated customer service skills
• Strong communication skills
• Proven ability to work autonomously

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now".

Alternatively, if you have any questions please contact careers@stjohnwa.com.au

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John