Communications Officer
000 Call Taker
It takes a special person to answer Triple Zero calls and guide callers through urgent situations as a St John WA Communications Officer. If you're ready for a challenge and the opportunity to make a real difference to the people you talk to, then register your interest today.

First Aid Training
First Aid Training
Knowing first aid is a vital skill and we actively encourage all employees to learn it. Statistics indicate that 80% of cardiac arrests occur in the home and that for each minute CPR is not administered, a patient’s survival rate decreases by 10%.
All employees are offered a complementary HLTAID011 Provide first aid course every three years, which is conducted at a St John Ambulance WA training centre. Immediate family members living at the same address as the employee are also entitled to one free course every three years.
Health and wellbeing
Health and wellbeing
As one of the largest medical providers in WA, St John understands the importance of a healthy and active lifestyle. To ensure a healthy workforce, St John offers a Health and Wellbeing benefit valued at $550 to eligible staff (pro-rata for part-time employees) to help towards covering the cost of ongoing memberships such as health clubs, gyms, pilates and yoga classes. Health programs such as Quit Now or Weight Watchers are also covered by the benefit as is leasing certain sporting equipment (e.g. treadmills, cross trainers).
Superannuation
Superannuation
When we retire we all hope to have enough money to afford a comfortable lifestyle. For most of us this will come from our superannuation funds. As an added incentive to save, any employee who makes an extra 5% contribution to their superannuation fund (in addition to St John’s contribution) will receive an additional 1.5% top up based upon their ordinary earnings (excludes overtime and penalties).
Discounts on First Aid Kits and Equipment
Discounts on First Aid Kits and Equipment
No home or car is complete without a St John first aid kit. They contain all the necessary supplies and equipment needed in the event of a mishap. St John allows employees to purchase first aid kits and equipment at heavily discounted prices.
Salary Packaging
Salary Packaging
We’ll help you maximise your income. Salary packaging is one of the most popular benefits our employees enjoy. Salary packaging can substantially increase your take-home pay. Salary packaging allows you to allocate a portion of your annual pay towards expenses before it is taxed, resulting in more money in your pocket.
Discounts on Health Insurance
Discounts on Health Insurance
Health insurance provides valuable peace of mind against those unforeseen circumstances.
To encourage our people to obtain private health insurance, St John has partnered with select insurance providers who are able to provide a substantial discount on insurance premiums.
Free Ambulance Cover
Free Ambulance Cover
As recognition of the hard work our employees contribute to the organisation, St John waives any fees associated with ambulance transport within Western Australia. The benefit also covers partners and dependent children, and there is no limit to how many times you can use the service.
Make every call count
When someone calls for an ambulance, they need a calm voice, clear guidance and the right help at the right time.
As a Communications Officer with St John WA, you’ll answer Triple Zero (000) calls, guide callers through urgent situations, and help coordinate the right ambulance response. Your communication skills, judgement and compassion can make a real difference to people across Western Australia.
About the role
Based in St John WA’s State Control Centre, you’ll assess calls, gather essential information and help dispatch the right ambulance resources. You’ll also provide instructions in line with Medical Priority Dispatch protocols and record information accurately.
The role requires you to:
- Prioritise requests in line with service targets and established procedures.
- Communicate clearly with callers, ambulance crews and other stakeholders.
- Manage multiple systems and tasks with accuracy.
- Stay calm, professional and compassionate under pressure.
- Build a strong knowledge of locations across Western Australia.
Your roster
This is a shift work role with a rotating pattern of two (2) day shifts, two (2) night shifts, then four (4) days off. You must be able to commit to this roster and work both day and night shifts.
About you
You’ll bring clear communication, active listening and sound judgement. You’ll be comfortable following structured procedures, working with computer systems and supporting people from diverse backgrounds, often in stressful situations.
Resilience, patience and a commitment to learning are important. Previous emergency communications experience isn’t essential, but you’ll need to complete the required induction training and accreditation.
Training and career development
You’ll complete induction training to achieve Advanced Emergency Medical Dispatcher accreditation through the International Academy of Emergency Medical Dispatch. St John WA also offers ongoing professional development and continuing dispatch education.
Make a difference with St John WA
Join a team committed to patient safety and quality service delivery. Build a career in emergency communications and ambulance operations while supporting your community when it needs help most.
For more information, please see the attached information pack.
Communications Officer FAQ
The process all applicants undertake ensures we employ Communications Officers of the highest standard, and who share the same ethos and values. Please download the Information Pack to see the stages involved for the recruitment of our Communications Officers.
The ordinary hours of duty shall be an average of 42 per week, worked in a series of shifts arranged in a roster. The roster is organised in an 8 day cycle running DDNNXXXX where D=11.5 hour day shift, N=12 hour night shift and X=day off.
- Strong verbal communication skills.
- Ability to remain calm, compassionate and professional while taking control of situations.
- Ability to actively listen and multi-skill.
- Strong working knowledge of computer systems and proficient keyboard skills, including speed and accuracy.