Manager Infrastructure Delivery

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.   

Last year, we connected with 1.2 million Western Australians including:  

• 340,000 people through first aid training, education and engagement,  
• 362,000 people who received care close to where they live and work,  
• 410,000 received trusted transport and emergency care when they needed it most.   

A job to be proud of:

As a Manager, Infrastructure Delivery at St John WA, you are responsible for leading a high-performing team to deliver efficient, reliable, and customer-focused technology services that align with the organisation’s strategic objectives. This role combines oversight of IT infrastructure and service delivery with a strong emphasis on operational excellence, continuous improvement, and effective collaboration across departments.

This is a permanent, full-time position based at our Head Office in Belmont with flexible working arrangements are available.

What you’ll do:

• Lead strategic and operational planning to align IT services with organisational priorities, fostering innovation, defining objectives, and negotiating the effective allocation of recourses across teams and initiatives.
• Provide hands-on leadership and guidance to team members and project leads, fostering a high-performance culture through coaching, mentoring, and supporting professional growth and accountability.
• Manage and develop team capability, including recruitment, performance management, scheduling, and continuous development to ensure the team operates at optimal efficiency and professionalism.
• Identify and implement emerging technologies, tools, and process improvements to enhance operational efficiency, strengthen service delivery, and support business transformation.
• Benchmark and analyse IT systems and infrastructure, providing data-driven insights and strategic recommendations to improve performance, scalability, and future readiness.
• Develop and maintain IT policies and standards, including architecture, security, disaster recovery, and service delivery frameworks to ensure compliance and consistency.
• Oversee the deployment, monitoring, maintenance, and ongoing support of all IT systems, including infrastructure, hardware, operating systems, and end-user devices, to ensure consistent, reliable performance.

What you’ll need:

• Tertiary qualification in Computer Science, Information Technology, Business Administration, or a related discipline is required.
• Demonstrated experience in a similar IT leadership role (Infrastructure, Applications or Operations), with a track record of managing cross-functional teams, driving service improvement, and delivering strategic outcomes.
• High level of verbal, written and interpersonal communication skills including evidence of building networks and collaborative working arrangements with diverse stakeholder groups.
• Demonstrated expertise in IT infrastructure planning, implementation, and optimisation, with a focus on scalable, secure, and cost-effective solutions aligned to business requirements.
• Applied knowledge of project management methodologies (e.g. Agile, PRINCE2, or PMBOK), with experience leading complex, cross-functional technology initiatives.

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• Access to salary packaging of up to $18,550 on a wide range of expenses, including mortgage or rent, meals and entertainment, holiday accommodation, and everyday living costs – helping you make the most of your take-home pay
• 17.5% leave loading
• $550 Health and Wellness reimbursement
• Free emergency ambulance cover
• Free first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now".

Alternatively, if you have any questions please contact Lena Lee at Lena.Lee@stjohnwa.com.au.

Applications close on Thursday 19 June at 6pm.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John