000 Call Taker

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia, connecting with the community through education, training, and care.

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities, achieved through a strong team spirit, camaraderie, and collaboration among all team members—paid and volunteers alike. Together, we support wellbeing and health for every Western Australian.

St John WA is powered by team members who have a strong sense of belonging and purpose, and together we are a leader in pre-hospital care and related products.

Last year, we connected with 1.2 million Western Australians, including:

• 340,000 people through first aid training, education, and engagement
• 362,000 people who received care close to where they live and work
• 410,000 people who received trusted transport and emergency care when they needed it most.

A Job to Be Proud Of:

As a 000 Call Taker, you’ll play a vital role at the heart of emergency response in Western Australia, where your calm and decisive actions will make a direct impact on someone's life. Your critical role will include providing lifesaving first aid advice and pre-arrival instructions during 000 calls. Based at our State Control Centre in Belmont or Northern Hub in Wangara, you will offer support 24/7 to individuals during their most desperate moments.

In this role, you will:

• Respond to emergency (000) and non-emergency calls across Western Australia
• Deliver pre-arrival first aid instructions and reassurance to callers in distress
• Maintain clear, calm, and accurate communication while managing critical information flow.

What You’ll Need:

To succeed and grow as a 000 Call Taker, you’ll bring a unique mix of empathy, resilience, focus, and professionalism.

• Strong communication skills – you can stay clear, confident, and compassionate, even when the pressure is on.
• Calm decision-making – you think fast, stay composed, and provide life-saving guidance when it matters most.
• A genuine passion for helping others – you care deeply about your community and want a career where you can make a real difference every day.
• Exceptional multitasking and attention to detail – you can juggle multiple screens, conversations, and data while keeping accuracy front of mind.
• Confident computer and typing skills – you’re comfortable navigating systems and capturing vital information quickly and correctly.

To join our team, you’ll need to be an Australian citizen or permanent resident with full working rights, and able to commit to a rotational shift roster supporting our 24/7 operations.

What’s in It for You?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team, along with:

• $550 Health and Wellness reimbursement
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

To Apply:

Prospective candidates will need to submit their application online. Candidates will be required to complete the online application form and prepare and submit the following as part of their application:

1. Up to date CV detailing key experiences and work history.
2. Completed Cover Letter addressing relevant experience, skills and Selection Criteria questions outlined below (submissions should be limited to a 2-page word document):

• In emergency services, small details can be critical. Tell us about a time when attention to detail helped you prevent a potential issue or solve a problem. What steps did you take to ensure accuracy?
• While you may work independently during calls, teamwork is crucial in emergency services. Can you give an example of how you worked effectively as part of a team to resolve a challenging situation?

Applicants will receive an automated receipt on application if you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted.

The Process

1. Selection Criteria shortlisting
2. Cognify Testing
3. Modern Hire (online interview)
4. Assessment Centre (in person) & Typing test
5. Psychometric Testing & Pre employment medical
6. Document Collection
7. Successful candidate appointed to the position. 

Are You Ready to Change Lives?

To apply for this exciting opportunity, click "Apply Now". Applications must include:

Applications close on Sunday, 26 October 2025, at 6:00 pm.

Alternatively, if you have any questions, please contact careers at careers@stjohnwa.com.au

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable, and connected workforce that represents the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John.