Claims & Injury Management Officer

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.   

Last year, we connected with 1.2 million Western Australians including:  

• 340,000 people through first aid training, education and engagement,  
• 362,000 people who received care close to where they live and work,  
• 410,000 received trusted transport and emergency care when they needed it most. 

A job to be proud of:

We are seeking a Claims and Injury Management Officer to join our team, reporting into the Injury Management Lead and assist with the development, co-ordination and implementation of the claims and injury management services across St John WA.

This is a permanent full time role base in Belmont working in the friendly, collaborative and supportive Wellbeing, Safety and Injury Management team.

What you’ll do:

• Establish and maintain effective and appropriate working relationships with internal and external stakeholders
• Provide and maintain the injury management database which includes processing all new claims and related information, data and activities
• Contribute to the development and administration of workers’ compensation, personal accident and injury management policies and procedures
• Management of exposure/fast-track claims
• Support and advise other departments on queries regarding claims and injury management processes, or pass on to appropriate team member if required
• Prepare statistical reports on claims and analysis of claims data

What you’ll need:

• Experience in claims management or similar
• Knowledge of the workers’ compensation system and injury management
• Excellent time management skills – and ability to prioritise workload and work efficiently to deadlines
• Excellent attention to detail
• Excellent team player, will jump in and assist the team when required/requested
• Strong communication skills – both verbal and written
• Proficiency in Microsoft software – Word, Excel are essential, Visio would be highly desirable, as would experience with some database or claim management software, but not essential.

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Talent Sourcing on careers@stjohnwa.com.au

Applications close on Wednesday 4th June 2025 at 6:00pm.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves. 

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants. 

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John. St John may begin the shortlisting process prior to the closing date.