Project Support Officer

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.   

Last year, we connected with 1.2 million Western Australians including:  

• 340,000 people through first aid training, education and engagement,  
• 362,000 people who received care close to where they live and work,  
• 410,000 received trusted transport and emergency care when they needed it most.   

A job to be proud of:

As a Project Support Officer at St John WA, you are responsible for providing essential support to project leadership across allocated projects within the Digital Services function, ensuring delivery of project activities, milestones and outcomes in line with established governance frameworks, reporting standards, and delivery expectations. The Project Support Officer contributes to delivery discipline by maintaining high-quality project artefacts, supporting effective coordination, and enabling visibility of scope, schedule, and budget across the portfolio.

This is a permanent, full-time position based at our Head Office in Belmont.

What you’ll do:

• Support Project Managers to plan, document, manage, execute and report progress of their allocated projects in alignment with the project plan and controls.
• Monitor project performance and delivery milestones, gather stakeholder input, and support continuous improvement by identifying and recommending adjustments to delivery approach or governance practices.
• Maintain transparency across all project documentation and records to enable accurate performance evaluation, assurance checks, and informed decision making.
• Support project leadership in preparing high-quality reports, packs, and presentations for governance forums, Steering Committees, and Executive Boards, ensuring messaging is accurate, consistent, and insight driven.
• Provide administrative support to the project teams, including preparation of variable reports, documentation management, and maintenance of project tools and registers used to store governance artefacts.
• Proactively analyse project-level information to identify potential risks, delays, or material issues that may hinder delivery progress, and report these to the project leadership.
• Maintain and administer project collaboration tools and platforms (e.g. Jira, SharePoint, Confluence, MS Teams) to ensure artefacts and records are accurate, up to date, and accessible to all stakeholders.

What you’ll need:

• High attention to detail.
• Minimum 2 years’ of experience required in similar role, such as Project Support Officer in technology projects.
• Demonstrated capability to assist in program/project financial management, the delivery of work packages and with the compilation of program/project information.
• Excellent interpersonal, verbal and written communication skills with a proven ability to liaise and negotiate effectively with multiple stakeholders.
• Confident in presenting complex or detailed information in a professional, concise, and accessible manger to senior stakeholders.

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• Access to salary packaging of up to $18,550 on a wide range of expenses, including mortgage or rent, meals and entertainment, holiday accommodation, and everyday living costs – helping you make the most of your take-home pay
• 17.5% leave loading
• Two additional days of annual leave per year
• $550 Health and Wellness reimbursement
• Free emergency ambulance cover
• Free first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now".

Alternatively, if you have any questions please contact Lena Lee at Lena.Lee@stjohnwa.com.au.

Applications close on 24 June 2025 at 6.00pm.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John