RTO Quality Officer

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.   

Last year, we connected with 1.2 million Western Australians including:  

• 340,000 people through first aid training, education and engagement,  
• 362,000 people who received care close to where they live and work,  
• 410,000 received trusted transport and emergency care when they needed it most. 

A job to be proud of:

Are you passionate about quality and compliance in vocational education and training?

We are seeking an experienced and detail-oriented RTO Quality Officer to join our dynamic Training Design and Governance Team in a permanent part-time role based in Belmont (30 hours per week).

In this role, you will be responsible for ensuring St John WA’s RTO compliance processes align with all relevant standards and regulations. You’ll play a vital role in upholding the integrity and quality of our training programs by ensuring compliance with both regulatory requirements and internal policies.

What you’ll do:

• Maintain and manage up-to-date documentation with effective version control
• Conduct quality checks on training materials and share feedback with stakeholders
• Supporting trainer onboarding, accreditation, upskilling, and annual reaccreditation processes, while maintaining accurate records of qualifications and certifications
• Managing LMS-related tasks including course creation, data entry, troubleshooting, user assistance, and generating reports
• Providing administrative and compliance support to the RTO team, contributing to continuous improvement initiatives and audit preparation
• Prepare and submit accurate reports to meet regulatory requirements
• Contribute to audits, evaluations, and ongoing compliance efforts.

What you will need:

• TAE40116 Certificate IV in Training and Assessment (or higher)
• Prior experience in administrative roles within the VET sector or similar environment
• Experience in document control, LMS, and Quality Management systems
• Familiarity with compliance standards and trainer accreditation processes (highly regarded)
• High-level skills in Microsoft office suite
• Excellent communication, time management, and attention to detail

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• Health and Wellness reimbursement
• 17.5% annual leave loading
• Corporate Uniform
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact please contact Passang Dema – Talent Sourcing Consultant at passang.dema@stjohnwa.com.au

Applications close on Sunday 4th May 2025 at 6:00pm.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves. 

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants. 

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John.