Transport Services Coordinator - Casual

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

We are seeking Casual Transport Services Coordinators & Casual Dispatch Coordinators to join our fast‑paced Patient & Community Transport Services team based in Belmont. These roles play a critical part in ensuring our customers receive safe, timely, and reliable transport services, while supporting our on‑road teams, volunteers, and wider operational network.

What You’ll Do:

Transport Services Coordinator

• Manage incoming transport bookings and customer enquiries with accuracy and strong service focus.
• Negotiate bookings with customers to maximise efficiencies, including making outbound calls to customers
• Utilises problem solving skills and shows initiative to ensure that service goals are met
• Provide a high level of customer service, treating all people with respect whether an internal or external contact
• Answering all calls promptly
• Timely actioning of information received
• Problem‑solve and prioritise tasks to meet service targets and operational demands.

Dispatch Coordinator

• Monitor real‑time vehicle and crew activity to ensure timely and efficient service delivery.
• Dispatch crews and respond quickly to changing operational conditions.
• Serve as the primary communication link for on‑road personnel throughout shifts.
• Manage high‑volume communications and adjust schedules as required.
• Support incident response and help maintain service KPIs through effective prioritisation.

The Communications Centre operates 6:00am – 10:00pm, 7 days a week and you will be rostered to shifts within these hours.

What You’ll Need:

• Experience in call centre operations and or logistics, dispatch, logistics, fleet coordination, resource allocation.  
• Strong organisational and time‑management capability in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Proficiency with multiple systems, including the Microsoft Office suite.
• Ability to work independently within a shift‑work environment.
• High attention to detail and strong problem‑solving skills.
• Knowledge of the WA health system (desirable).
• Demonstrated customer service experience, particularly handling high‑volume calls.

Benefits:

The successful candidate will be offered an interactive and supportive working environment, along with:

• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Salary packaging and novated leasing
• Consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and submit the following:

1. Up to date CV detailing key experiences and work history.
2. Cover letter addressing relevant experience, skills, motivation and which position you are applying  for (submissions should be limited to a two-page word document)

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted.

Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Careers on (08) 9334 1436 or via email at careers@stjohnwa.com.au

Applications close on Sunday 29th March 2026 at 6pm.

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.