UX/UI Specialist

We currently have an exciting opportunity for a User Experience & User Interface (UX/UI) Specialist to join our Customer Experience Department.

Do you want to join an iconic Western Australian organisation committed to changing lives and making a difference in your community?

At St John WA, we pride ourselves on our humanitarian work helping to make our state a safer, more resilient place. St John WA is the industry leader in the provision of Pre-Hospital Care and related products in Western Australia with about 2000 permanent staff and 6000 volunteers, and annual revenues approaching $350 million.

Each year we attend more than 670,000 people across the state through our Ambulance, Patient Transfer and Urgent Care, Medical and Dental businesses and teach more than 400,000 people life-saving first aid skills.

A job to be proud of:

We currently have an exciting opportunity for a User Experience & User Interface (UX/UI) Specialist to become an integral part of our Customer Experience Department. As a UX/UI Specialist, you’ll play a crucial role in designing and optimizing user interfaces and flows across our digital platforms. Your work will ensure that our digital touchpoints are not only visually appealing but also intuitive, engaging, and accessible. Working closely with our digital transformation and marketing teams, you’ll contribute significantly to delivering a positive customer experience through our digital channels. This is a Full Time position 37.5 hours a week, based in Belmont.

What you’ll do:

• Craft intuitive and visually appealing user interfaces and flows for our digital platforms, including websites and mobile apps, ensuring consistency with our brand aesthetics.
• Work alongside product and development teams to bring your designs to life, ensuring feasibility and alignment with our digital strategy.
• Conduct user research and usability testing, using your findings to inform and refine your design decisions.
• Utilize feedback from usability studies and A/B testing to continuously enhance the user experience.
• Communicate your design concepts and the rationale behind them to both technical and non-technical stakeholders, ensuring a cohesive understanding and implementation of UI/UX principles across the organization.

What you will need:

• Demonstrated experience in UI/UX design, with a strong portfolio showcasing your skills in creating engaging and user-friendly digital interfaces.
• Exceptional analytical skills, with an ability to conduct thorough user research and usability testing to inform design improvements.
• Advanced stakeholder communication skills, capable of articulating design concepts and decisions clearly to various departments and levels within the organization.
• Proficiency in design and prototyping tools such as Figma, complemented by strong data visualization skills to effectively present research findings and design concepts.
• A bachelor’s degree in design, human-computer interaction, or a related field.
• Certifications or training in UI/UX design methodologies and tools are highly regarded.

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $500 Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions please contact Beth Duncan on beth.duncan@stjohnwa.com.au

Applications close on the 8th of April 2026.

We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John.

*St John may begin the shortlisting process prior to the closing date*