Client Liaison Officer

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

St John WA is a well renowned not-for-profit organisation whose vision and purpose is to serve humanity and build resilient communities.

With over 130 years’ experience, the culture at St John WA is underpinned by a strong team spirit and camaraderie with employees and volunteers working together to change lives.  This powerful sense of belonging makes St John WA a place where our people are proud to work.

This combined with over 3000 permanent staff, 6000 volunteers and annual revenues of around $400 million, makes St John WA the industry leader in the provision of pre-hospital care and related products in Western Australia.  Each year we attend in excess of 250,000 people across the state, treat 350,000 patients at our primary health centres and teach over 330,000 people life-saving first aid skills.

A job to be proud of:

We are seeking a motivated and customer focused Client Liaison Officer to join our First Aid team on permanent full-time basis working Monday to Friday 8:30am to 4:30pm for 37.5 hours in a week in Belmont. The purpose of this role is to maintain and develop relationships with current and potential clients and grow the number of defibrillator locations across Western Australia, leading to dramatic improvements in cardiac arrest survivals in your community.

You will need to have excellent attention to detail, exceptional written and verbal communication skills and a skill for identifying and developing business opportunities while ensuring the needs of our customers are met.

What you'll do:

• Provide a welcoming and efficient first point of contact for current and potential clients
• Liaise with clients from our Salesforce database with the aim of converting them to active Community First Responder clients
• Support the Community First Responder team
• Effectively communicate with internal and external stakeholders regarding the program
• Manage all existing client relationships whilst providing exceptional customer service
• Grow the database from referrals, both internal & external, follow ups and cold calls
• Assist with the updating of client registration details and data management
• Assist with both email & phone enquiries from current & potential clients.

What you'll need:

• Previous experience in a front-facing, customer service position
• Previous exposure to administrative duties
• Excellent phone manner
• A passion for delivering exceptional customer service consistently
• High attention to detail with experience inputting data
• Ability to communicate effectively at all levels and to represent the organisation in various forums
• Ability to be discreet when dealing with and handling sensitive and/or confidential information.
• Excellent problem-solving skills and ability to demonstrate initiative
• Ability to work autonomously but also work with a close team

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Lena Lee via Lena.Lee@stjohnwa.com.au.

Applications close Friday 12 September 2025 at 6PM.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John.

St John may begin the shortlisting process prior to the closing date.