Client Relations Officer - North West

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

Do you enjoy organising, supporting a busy team, and contributing to the success of the business?

We are looking for a Client Relations Officer to join our Training & Equipment in the Belmont Head Office, Part Time 18.75 hours per week, fixed term contract 12 months with possible of extension.

You will be tasked to foster positive relationships with clients and stakeholders, focusing on end-to-end support of training and equipment services across the Region. This opportunity will suit an individual who has demonstrated experience in maintaining customer relationships and has a commitment to excellent customer service. As part of this role, you will need to be a self-starter and have excellent customer service skills to be successful.

What You’ll Do:

• Meet financial targets through the coordination of private first aid training classes and onsite first aid kit servicing.
• Provide service quotations to clients accurately and in a timely manner.
• Provide advice and recommendations on most suitable service selections that align with their requirements.
• Engage with existing clients to provide additional information on other available offerings.
• Facilitate onboarding of new clients.
• Maintain communication with clients gathering feedback and identifying areas for continuous improvement.
• Stay informed of market trends to anticipate customer needs.

What You’ll Need:

• Two years of experience required in similar role, such as Customer Support Officer, Client Engagement Officer or Customer Relations Officer.
• Certificate III in Business Administration is desirable.
• Background in corporate, health, training or commercial based sectors.
• Knowledge of systems, tools and process within the ambit of this position.
• Good problem solving and organisational skills.
• High attention to detail.
• Excellent communication skills both written and verbal.
• Proficiency in conflict resolution techniques to address client concerns.
• Ability to collaborate with internal and external stakeholders.

Benefits:

The successful candidate will be offered an interactive and supportive working environment, along with:

• Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Salary packaging and novated leasing
• Consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and must include a detailed cover letter outlining your motivations for this position and resume.

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted. Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Talent Sourcing on careers@stjohnwa.com.au 

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices. 

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.