Client Services Consultant - IMS

Do you want to work for an iconic Western Australian organisation committed to making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products.

Last year, we connected with 1.2 million Western Australians including:  

• 340,000 people through first aid training, education and engagement,  
• 362,000 people who received care close to where they live and work,  
• 410,000 received trusted transport and emergency care when they needed it most.   

A job to be proud of:

We are currently seeking a highly energetic Client Services Consultant – Industry Medical Services (IMS) to join our busy and evolving IMS team on a permanent, full-time basis, reporting to the Operations Manager based in our Belmont office.

You will recruit, resource and mobilise clinical personnel and support the Industry Medical Services team with our corporate clients and staff deployment to industry projects across WA.

What you’ll do:

• Recruitment and mobilisation of personnel to ensure sufficient coverage of suitably qualified staff at all St John WA contracted sites.
• Coordinate and support deployed staff and corporate customers.
• Develop and co-ordinate a pool of clinical personnel to facilitate staff coverage at all St John WA industry sites.
• Ensure that all mobilisation requirements are fulfilled prior to job placement and that skills are maintained and recorded on an appropriate Skills Maintenance programme.
• Provide administrative support when required to assist in the promotion St John services and programmes to large industry organisations throughout the state.
• Prepare all employment and on boarding documentation, including the development of employment contracts, offer letters and position descriptions.
• Liaising with candidates and taking the time to deliver the required service to our clients.
• Build and maintain strong internal and external business relationships.

What you’ll need:

• Previous HR administration experience (desirable)
• Experience in recruitment, selection, and appointment services is desirable.
• Knowledge of staff mobilisation processes desirable.
• Proficient communication skills, including ability to liaise and negotiate with people at all.
• Ability to work effectively within a team environment.
• Exceptional organisational skills and ability to meet set deadlines.
• Communication skills, including ability to liaise and negotiate with people at all levels.

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• Flexible working arrangements
• $550 health and wellness reimbursement
• 17.5% leave loading
• 2 additional leave days per annum
• Corporate uniform
• Salary packaging options
• Free ambulance coverage
• Free first aid training

To apply for this exciting opportunity please select “Apply Now”. Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Katherine Park via email Katherine.park@stjohnwa.com.au

Applications close 6pm 14th of May 2025

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John