Clinical Pathways Coordinator

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products.

Last year, we connected with 1.2 million Western Australians including:  

• 340,000 people through first aid training, education and engagement,  
• 362,000 people who received care close to where they live and work,  
• 410,000 received trusted transport and emergency care when they needed it most.   

A job to be proud of:

Are you an experienced clinical professional with a passion for system reform and patient-centred care?

We are seeking a Clinical Pathways Coordinator to join our State Control Centre – Clinical Hub in a permanent full-time role based in Belmont.

In this position, you will help shape the future of out-of-hospital care by designing, refining, and evaluating clinically appropriate patient pathways. Your work will play a key role in reducing emergency ambulance demand by facilitating timely, effective, and alternative care options in collaboration with both internal teams and external healthcare partners.

What you’ll do:

• Lead the development and continuous improvement of clinical pathways aligned with strategic and patient safety standards.
• Collaborate with internal teams and external healthcare partners to enhance patient outcomes and improve access to care.
• Provide clinical oversight and support to the Clinical Hub and Secondary Triage teams.
• Monitor the effectiveness and compliance of clinical decision support tools, contributing to audits and patient safety investigations.
• Analyse performance data to drive continuous improvement and support strategic planning.
• Support the onboarding, mentoring, and development of Clinical Hub staff.
• Act as a key point of contact for the clinical team to facilitate, expand, and troubleshoot pathway delivery.
• Build and maintain strong relationships with stakeholders to support robust care pathways that reduce emergency system demand (e.g., Urgent Care, Community Nursing, Aged Care respite, ECP, etc).

What you’ll need:

• Registered health professional with current AHPRA registration
• Postgraduate qualification in a relevant health-related discipline (highly desirable)
• Extensive clinical experience in a jurisdictional ambulance service or primary or community healthcare setting
• Demonstrated experience in clinical system reform, pathway development, and project management
• Strong communication, leadership, and mentoring skills
• Advanced skills in health stakeholder engagement and relationship management
• Experience working with clinical decision support tools and interpreting complex health data
• In-depth knowledge of WA’s healthcare system particularly relating to primary care, urgent care, and emergency services.

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Lena Lee – Talent Sourcing Consultant at lena.lee@stjohnwa.com.au

Applications close on Sunday 25th May 2025 at 6:00pm

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John