Customer Service Consultant

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products.

Last year, we connected with 1.2 million Western Australians including:  

• 340,000 people through first aid training, education and engagement,  
• 362,000 people who received care close to where they live and work,  
• 410,000 received trusted transport and emergency care when they needed it most.   

A job to be proud of

St John WA is seeking a Customer Services Consultant; you will be responsible for predominately inbound calls regarding First Aid training and products. You will join a passionate and friendly team within a community focused Not for Profit.

This is a permanent, full-time position based at our Belmont Head Office, with working hours from Monday to Friday, 8:30 AM to 4:30 PM. 

What you’ll do:

• Respond and action all phone calls and emails accurately and within an expected time frame to ensure customers’ needs are met
• Help students in use of systems, accessing information and identifying any outstanding requirements for course completion
• Identify customer needs to recommend and book any appropriate First Aid training courses or product sale
• Actively promote and sell St John WA products and services to customers to increase enrolments
• Some outbound calls regarding existing enquiries.

What you’ll need:

• Minimum 2 years customer service or sales experience
• A strong passion for delivering exceptional customer experiences
• Excellent communication skills, both verbal and written, with a professional telephone manner
• Proficiency in Microsoft Office Suites 
• Professional attitude with an outstanding work ethic
• Team focused with the ability to work autonomously

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness reimbursement
• 17.5% annual leave loading
• Corporate Uniform
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Passang Dema – Talent Sourcing Consultant at passang.dema@stjohnwa.com.au

Applications close on Sunday 18th May 2025 at 6:00pm 

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves. 

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants. 

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John.