Critical Care Manager

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

St John WA is currently seeking a Critical Care Manager to join our Clinical and Operational Excellence team. This position plays a crucial role in overseeing the activities of our Critical Care Paramedics (CCPs), Critical Care Interns and Critical Care admin staff to ensure the successful delivery of our services. Effective operational and clinical leadership will be required to meet service delivery expectations. The Critical Care Manager will report directly to the Senior Manager Specialist Operations, Clinical and Operational Excellence and collaborate closely with the Medical Director toachieve key performance outcomes in this field.

What You’ll Do:

• Establish and maintain good governance and compliance structures in leading CCP related internal governance activities.
• Encourage and facilitate individual development, CCP career pathways, team collaboration and positively foster a high performing and continuous culture to optimise patient outcomes.
• Coordinate the development, monitoring, and advancement of organisational objectives in relation to Critical Care service delivery.
• Foster and maintain good working relationships with Department of Fire and Emergency Services, West Australian Country Health Service, Department of Health, WA Metropolitan and Country hospitals and other third party agencies through the provision of excellent customer service.
• Oversee all CCP operational administration activity to ensure they are meeting budget expectations and identifying cost effective strategies.

What You’ll Need:

• Tertiary qualifications and/or equivalent experience in senior healthcare or critical clinical care positions (mandatory), with prior working history in aeromedical and/or high acuity care being highly regarded.
• Excellent organisational skills with the ability to prioritise workload to achieve service area outcomes, administration standards and contractor expectations.
• The capability to build positive working relationships and communicate at all levels across a diverse demographic of internal and external stakeholders that ensure successful outcomes.
• Strong leadership capabilities and the ability to supervise and mentor staff with the ability to work collaboratively with others and foster a cooperative and supportive team environment.
• Demonstrated ability to address issues or proposed initiatives requiring research and/or investigation using problem-solving skills.
• Project and Change management experience
• Upon successful offer of employment, external candidates will be required to participate in the required immunisation program.

Benefits:

The successful candidate will be offered an interactive and supportive working environment, along with:

• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Salary packaging and novated leasing
• Consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

 Critical Care Manager - Position Description - 2026.pdf

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and submit the following:

1. Up to date CV detailing key experiences and work history.
2. Cover letter addressing relevant experience, skills and Selection Criteria questions outlined below (submissions should be limited to a two-page word document):

• Question1: What motivated you to apply for the position of Critical Care Manager and how has your background and experience prepared you for this role?
• Question 2: Describe your experience collaborating and building strong partnerships with key stakeholder groups, including:

a) Internal stakeholders
b) External agencies
c) Customers and clients

Applications will be shortlisted for participation in Stage 2 of the recruitment process.

Stage 2 – Panel Interview and Presentation

• Panel interview which will involve behavioural questions related to this position and a presentation.
• Presentation details will be provided to candidates progressed to this stage of the recruitment process.

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted.

Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Careers on (08) 9334 1436 or via email at careers@stjohnwa.com.au

Applications close on Sunday 30th August at 6pm.

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.