Customer Service Consultant (Casual)

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

We are looking for a Customer Service Consultant to join our Training and Equipment department on a casual basis, based in Belmont. This is an office-based position, working one day per week on Mondays from 8:00 am to 4:00 pm or 8:30 am to 4:30 pm, depending on operational requirements.

You will be responsible for delivering exceptional customer service to clients by addressing all their first aid needs promptly and professionally. You will ensure sales and student enrolments are growing and maximised to achieve and exceed the business performance targets.

What You’ll Do:

• Respond and action all phone calls and emails accurately and within an expected time frame
• Help students with the use of systems, accessing information and identifying any outstanding requirements for course completion
• Identify customer needs to recommend and book any appropriate First Aid training courses or product sale
• Actively promote and sell St John WA products and services to customers to increase enrolments
• Ensure all RTO compliance requirements for enrolment in first aid courses is met

Click here for the full Position Description ( Customer Service Consultant PD - 2026.pdf)

What You’ll Need:

• Minimum 2 years customer service or sales experience
• A strong passion for delivering exceptional customer experiences
• Excellent communication skills, both verbal and written, with a professional telephone manner
• Proficiency in Microsoft Office Suites
• Professional attitude with an outstanding work ethic
• Full working rights in Australia

Benefits:

The successful candidate will be offered an interactive and supportive working environment, along with:

• Corporate uniform
• Complimentary First Aid Training
• Complimentary ambulance cover

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and submit the following:

1. Up to date CV detailing key experiences and work history.
2. Cover letter addressing relevant experience, skills and Selection Criteria questions outlined below (submissions should be limited to a two-page word document):

• What is your motivation for applying for the Customer Service Consultant position?
• Do you have full working rights in Australia?

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted.

Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Careers via email at careers@stjohnwa.com.au.

Applications close on Monday 3rd August 2026 at 6pm.

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.