District Support Lead

Do you want to work for an iconic Western Australian organisation committed to making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products.

Last year, we connected with 1.33 million Western Australians including:  

• 327,243 people through first aid training, education and engagement,  
• 413,647 people who received care close to where they live and work,  
• 468,462 received trusted transport and emergency care when they needed it most. 

Are you a strategic thinker who thrives on leading and supporting teams working across regional or remote locations?

A Job to be proud of:

The District Support Lead is responsible for providing effective leadership to non-operational team members within the district, ensuring the administration function across the district is effective, efficient and of the highest possible quality.

This is a permanent full-time role primarily based out of the Karratha, Port Hedland or Broome St John WA Office working 37.5 hours per week. The role is reporting into the District Operations Manager, Rural and Remote Operations, and working as part of a dedicated team supporting over 400 volunteers and over 40 staff throughout the North West district which covers 10 response locations across the Kimberley and Pilbara.

The role will be directly responsible for leading the District Support team and sub centre administration officers across the district. It will require regular travel within the district and ensure that the district support functions are managed in an efficient and effective manner. You will make large strategic contributions to support St John WA’s capabilities in the North West including supporting grant funding and other strategic processes.

What you’ll do:

• Foster a high-performing team culture, ensuring team members have the knowledge, skills and abilities to achieve personal and performance objectives
• Lead a team of Administration officers throughout the district office and sub centres to ensure effective and efficient administration practices are met
• Support the District Operations Manager to develop regional, district, and local level strategic partnerships with Health Service providers in the region
• Support the District Operations Manager to develop and maintain strong relationships with commercial sectors to enhance and develop commercial opportunities
• Leverage organisational support and resources to assist sub centres in their efforts to recruit and retain volunteers effectively this includes leading locally based reward and recognition activities
• Provide support to the DOM to oversee the functions of human resources, administration, financial management, and performance development within the region
• Establish a culture of autonomy and independence at sub centre committees while offering a high level of support
• Provide guidance and supervision to administrative team members within the district, answering queries and being a point of escalation when required
• Support people to succeed and improve their performance, alongside People Services when required
• Ensure compliance across the district with sub-centre governance and other relevant policies and procedures
• Develop and maintain systems and documents for local asset management information
• Facilitate communication throughout the district, ensuring effective dissemination and understanding of information.

What you’ll need:

• Relevant qualification or extensive related experience
• C class driver’s license
• Strong leadership and management experience, including people management (recruitment, retention, performance)
• Proven experience in operations, logistics, sales, and business development
• Ability to lead multidisciplinary and remote-based teams, including volunteers
• Excellent communication, strategic thinking, and problem-solving skills
• Effective time management, planning, and initiative
• Proficiency in Microsoft Office and solid financial/business acumen
• First Aid Certificate (desirable)
• Experience in Committee Governance and Support (desirable)

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness reimbursement
• 17.5% annual leave loading
• Corporate Uniform
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

To Apply:

To apply for this exciting opportunity, prospective candidates will need to submit their application online. Application must include an up-to-date Resume and Cover Letter addressing the below questions in maximum of 1 page:

• What is your motivation in applying for the role?
• Outline your experience in office management and people leadership.
• Outline your experience in leading and supporting remote teams. 

Alternatively, if you have any questions, please contact Talent Sourcing via email at Katherine.park@stjohnwa.com.au

Applications close on Tuesday 16th of December 2025 at 6pm.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John