ERM Compliance Officer

Do you want to work for an iconic Western Australian organisation committed to making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care. 

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian. 

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products.

Last year, we connected with 1.2 million Western Australians including: 

• 340,000 people through first aid training, education and engagement,  
• 362,000 people who received care close to where they live and work,  
• 410,000 received trusted transport and emergency care when they needed it most.   

A job to be proud of:

This role will be part of the Compliance Team and will report to Compliance Team Leader based in Belmont. You will be part of a team that delivers Quality Assurance and Compliance to ensure the organisation meets their regulatory requirements. This is a permanent full-time position.

You will support all aspects of Quality Management System maintenance, including internal auditing and assisting with the external audit process to ensure the Organisation continues to be compliant with ISO Accreditation. You will identify opportunities for improvement and ensure a culture of continuous improvement within the Organisation.

In addition to this you will conduct daily reviews of triple zero calls, auditing against Industry Standards; process requests for information from a variety of sources in line with our legal obligations; coordinate Central Complaints Management, as well as a range of other duties.

This is a diverse role, with exposure to many aspects of the Organisation. The successful candidate will be committed to driving meaningful and positive change, focussing on integrity and implementing best practice audit processes.

Qualifications & Experience

• Demonstrated experience within a similar position, working with confidential information
• Understanding of the Privacy Act and St John Privacy Policy
• Knowledge of working with ISO Accreditation
• Past experience with a QMS, including risk assessment and identifying opportunities for improvement
• Ability to multitask and prioritise duties
• Initiative and critical thinking skills
• Attention to detail, high degree of accuracy and provision of a high quality and efficient customer service
• Ability to build relationships with both internal and external stakeholders with excellent communication skills
• Experience working in the healthcare sector desirable

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness reimbursement
• 17.5% annual leave loading
• Corporate Uniform
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

To Apply:

To apply for this exciting opportunity, prospective candidates will need to submit their application online. Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Talent Sourcing on careers@stjohnwa.com.au

Applications close on Monday 29th September 2025 at 6:00pm.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves. 

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants. 

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John. St John may begin the shortlisting process prior to the closing date.

 ERM Compliance Officer - Position Description.docx