Field Service Administration Officer

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.   

Last year, we connected with 1.2 million Western Australians including:  

• 340,000 people through first aid training, education and engagement,  
• 362,000 people who received care close to where they live and work,  
• 410,000 received trusted transport and emergency care when they needed it most.   

A job to be proud of:

The Field Service Administration Officer plays a vital role in ensuring the smooth operation of our metro Field Service functions. Your primary responsibility will be the coordination, scheduling, and rostering of the field service team to maximise time efficiency. You’ll also oversee client business portals, maintain accurate records, and assist in system improvements to help achieve overall revenue targets.

In this role, you'll collaborate with internal teams like Supply Chain and Logistics, as well as interact with new and existing clients to provide top-notch customer service. You’ll also support the field service team through efficient inventory management, processing purchase orders, and ensuring customer data is up to date.

This is a permanent, full-time opportunitybased at our Belmont office, with standard working hours of Monday to Friday, 8:30 AM to 4:30 PM.

What you’ll do:

• Coordinate and schedule field service team activities.
• Maintain client business portals and update purchase orders.
• Oversee inventory management for the field service team.
• Support the Field Service Team Leader as required.
• Communicate with corporate clients regarding services and assist with account setups.
• Provide customer service and sales support, including preparing quotes and resolving disputes.

What you’ll need:

• Proficiency in Microsoft Office.
• Strong organisational and problem-solving skills.
• High attention to detail.
• Excellent written and verbal communication skills.
• Experience in administration within a sales or customer-focused environment.
• Ability to work both autonomously and within a team.
• Salesforce CRM knowledge (desirable)

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now".

Alternatively, if you have any questions please contact Lena Lee via email at lena.lee@stjohnwa.com.au

Applications close on Thursday 14th August 2025 at 6pm.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John