Wellbeing Operations Support Officer

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products.

Last year, we connected with 1.2 million Western Australians including:  

• 340,000 people through first aid training, education and engagement,  
• 362,000 people who received care close to where they live and work,  
• 410,000 received trusted transport and emergency care when they needed it most. 

A job to be proud of:

Are you passionate about mental health and supporting others through challenging moments?

As a Wellbeing Operations Support Officer (WOSO), you will be a point of contact for our staff and volunteers, offering vital guidance and support as they navigate emotional, practical, and personal challenges.

You will join our Wellbeing and Support team on a permanent basis on a 4 days on & 4 days off roster, with an average of 31.5 hours per week across the year. Your role will focus on providing timely, responsive support across the state, particularly to frontline team members following complex, traumatic, or high-stress incidents.

Whether offering in-person care at the State Control Centre, checking in with team’s post-incident, or guiding People Leaders through challenging situations, you will be a key part of our early intervention strategy - extending wraparound care when it’s needed most.

We are seeking someone who is resilient, empathetic, and driven to foster positive change. In this role, confidentiality, compassion, and continuous learning are key.

What you’ll do:

• Monitor operational activity and identify staff exposure to significant or traumatic situations
• Review trauma reports and initiate welfare checks via calls or in-person support
• Provide Mental Health First Aid and triage further support pathways when needed
• Facilitate engaging, evidence-informed mental health education and training (including 2-hour weekend sessions during rostered days)
• Deliver wellbeing updates and reports to leaders and the Wellbeing Support Coordinator
• Promote and represent the Wellbeing & Support team, resources, and programs
• Provide an approachable and accessible service to on road staff members 
• Maintain detailed, confidential case notes and contribute to psychological safety initiatives.

What you’ll need:

• Experience in a frontline first responder role or working with frontline responders and mental health or counselling support role
• Relevant qualification in Paramedicine, Nursing, Mental Health, or Counselling - highly preferred
• AHPRA Registration, other relevant professional registration - desirable
• Confident group facilitation and training delivery skills
• Strong relationship-building and communication abilities
• Ability to remain calm under pressure and support people in emotionally complex situations
• A proactive, compassionate mindset and a passion for fostering cultural change in mental health.

What’s in it for you?

The successful candidate will be offered a career defining role in an interactive and supportive working environment within a positive and professional team, along with:

• Health and Wellness reimbursement
• 17.5% annual leave loading
• 5 weeks annual leave
• Corporate Uniform
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

Are you ready to change lives?

To apply for this exciting opportunity, prospective candidates will need to submit their application online. Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Passang Dema – Talent Sourcing Consultant at passang.dema@stjohnwa.com.au

Applications close on Monday 4th August 2025 at 6:00pm.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves. 

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants. 

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John. St John may begin the shortlisting process prior to the closing date.