Operations Lead

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products.

Last year, we connected with 1.2 million Western Australians including:

• 340,000 people through first aid training, education and engagement,
• 362,000 people who received care close to where they live and work,
• 410,000 received trusted transport and emergency care when they needed it most.

A job to be proud of:

St John WA have an exciting opportunity for experienced Operations Lead to join our Emergency department on a Permanent Full-Time basis based in Broome WA. You’ll be part of a highly skilled, committed and collaborative team that together provide crucial and highly valued services to the rest of the organisation.

The Operations Lead oversees all operational aspects of the ambulance service within a specific District. This includes managing resources to ensure service delivery meets quality and safety standards. This role is responsible for leading and supporting crews to ensure they deliver high-quality care to the community. The focus of the Operations Lead will ensure that ambulance services in District are effective, efficient and of the highest quality.

We’re excited to offer flexible working arrangements for this role, with the opportunity of a 4x4 or 8x6 roster. Reporting directly to the District Operations Manager – North West, this position provides a great balance between work and lifestyle.
Don’t live in the Northwest District? We’re open to considering FIFO opportunities for the right candidate.

What you’ll do:

• Support the District Operations Manager in ensuring District key performance indicators (KPIs) are met within the time allocated by the General Manager.
• Model leadership and promote wellbeing and support behaviours across the district.
• Support the District Operations Manager in the delivery of a high-quality and efficient ambulance service within the designated District.
• Monitor and report on performance and emerging issues, risks and opportunities to the District Operations Manager.
• Provide support in the development and implementation of operational plans and strategic initiatives to support service delivery objectives in the designated District.
• Report risks to the achievement of KPIs in a timely manner to the District Operations Manager and assist in managing these risks effectively.
• Provide leadership to operational team members and be a model for overarching responsibility for the designated District which encompasses, but not limited to:
• District performance, culture, budget, response performance, people management, staff training, compliance and succession planning.
• Have the responsibility for the leadership, direction, management, mentoring and support of the operational team, including objective-setting, performance planning, regular one-on-one meetings with direct reports, management, and development.
• Work collaboratively with all functions/departments to continuously improve district performance and culture.
• Develop and maintain professional and effective partnerships with internal and external stakeholders to support the effectiveness of service delivery both on an operational and strategic level.
• Leading district compliance through ensuring team members’ alignment with established policies, procedures and clinical practice guidelines

What you’ll need:

• Experience in healthcare management, healthcare service delivery and or emergency services, with a background in operational management.
• Ability to deliver a high-quality service for the community, meeting performance targets and driving continuous improvement.
• Knowledge of relevant regulations, standards and best practice in ambulance and/or healthcare service delivery.
• Ability to support resource planning, budget management and performance evaluation.
• Ability to deliver high quality services, meeting performance targets and driving continuous improvement through a high performing team.
• Ability to lead and develop a diverse workforce, including coordination of many volunteers, where required, across a geographically diverse area.
• Understanding of clinical governance systems, risk management and regulatory requirements in the ambulance and/or emergency services sector.
• Excellent communication, negotiation, and interpersonal skills, with the ability to engage and influence a wide range of partners and stakeholders.
• Relevant tertiary qualifications in paramedicine, health specific discipline, management, leadership or related area or equivalent work experience (highly desired).
• Current registration with the Australian Health Practitioners Regulation Agency (AHPRA) in health-related discipline (Paramedic preferred) (desirable).

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness reimbursement
• Operational Uniform
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

The Process:

Prospective candidates will need to submit their application online. Candidates will be required to complete the online application form and prepare and submit the following as part of their application:

1. Up to date CV detailing key experiences and work history.
2. Completed Cover Letter addressing relevant experience, skills and Selection Criteria questions outlined below (submissions should be limited to a 2-page word document):

• What is you motivation for applying to the Operations Lead position?
• How do you build a positive and inclusive culture within geographically dispersed or remote teams?
• Share an experience where your understanding of the local culture or geography helped improve operational outcomes.

Applicants will receive an automated receipt on application if you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted.  

1. Psychometric Testing
2. Panel Interview
3. Successful candidate appointed to the position.

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now".

Alternatively, if you have any questions, please contact Careers on (08) 9334 1436 or via email at careers@stjohnwa.com.au

Applications close on Sunday 20th July 2025 at 6pm.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John