Resource Coordinator - Dispatch

Do you want to work for an iconic Western Australian organisation committed to making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products.

Last year, we connected with 1.2 million Western Australians including:  

• 327,243 people through first aid training, education and engagement,  
• 413,647 people who received care close to where they live and work,  
• 468,462 received trusted transport and emergency care when they needed it most.

A job to be proud of:

Are you a highly organised and people-focused professional who thrives in a fast-paced coordination environment?

We are seeking a Resource Coordinator to join our Patient & Community Transport Services team based in Belmont. This role plays a vital part in supporting on-road personnel including staff and volunteers to deliver safe, timely and reliable transport services to our community.

This position is available as either:

• Full Time (37.5 hours per week), or
• Part Time (22.5 hours - 3 days per week)

What you’ll do:

• Coordinate and dispatch transport crews, ensuring the right resources are allocated to meet booked pick-up times and service requirements
• Monitor vehicle and crew movements and manage operational changes
• Maintain accurate information across patient transfer and dispatch systems
• Managing the daily response times and KPIs
• Allocate resources efficiently to maximise service delivery
• Support on-road personnel and act as a key point of contact
• The Communication centre is operational between 6am – 10pm and you will be rostered to shifts within these operational hours.

What you’ll need:

• Experience in dispatch, logistics, fleet or resource coordination (highly desirable)
• Strong organisational, problem-solving and time-management skills
• Excellent communication skills and attention to detail
• Confident using multiple systems, including MS Office
• Able to work independently in a shift-work environment
• Knowledge of the WA health system (desirable)

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness reimbursement
• 17.5% annual leave loading
• Corporate Uniform
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

To Apply:

To apply for this opportunity, submit your application online with an up-to-date CV and a cover letter detailing your motivation for the role, your employment preference (full-time or part-time), and your availability if applying for part-time.

Alternatively, if you have any questions, please contact Talent Sourcing on careers@stjohnwa.com.au 

Applications close on Monday 5th January 2026 at 6:00pm.
 Position Description - Resource Coordinator - Dispatch.pdf

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves. 

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants. 

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John. St John may begin the shortlisting process prior to the closing date.