Service Delivery Coordinator - Industry Medical Services

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

We are looking for a Service Delivery Coordinator to join our Industry Medical Services department on a 11-month fixed term full-time basis.

You will deliver exceptional client engagement, supporting effective account management, providing strong operational support, and leading and managing site-based direct reports. The position supports key account management and contributes to the efficient operation of business processes.

What You’ll Do:

• Build and maintain strong client relationships as the primary point of contact, delivering exceptional service and tailored solutions.
• Manage client enquiries, resolve issues efficiently, and proactively communicate updates to ensure high levels of client satisfaction.
• Coordinate regular meetings with clients and stakeholders to strengthen partnerships and support service delivery outcomes.
• Maintain accurate client records, compliance data, and reporting information within FastTrack and Salesforce systems.
• Monitor workforce requirements, identify recruitment gaps, and support recruitment, onboarding, and candidate placement activities.
• Collaborate with operational, clinical, and support teams to ensure seamless service delivery, staff compliance, and site readiness.
• Support workforce operations by assisting with rostering coverage, managing operational queries, and enhancing staff engagement initiatives.
• Lead and support team performance by providing guidance, addressing people-related matters, and fostering a positive, high-performing workplace culture.

Click here for the full Position Description  Client Engagement Specialist - PD - IMS - 2026.pdf

What You’ll Need:

• A minimum of 2 years’ experience in a client facing role within service delivery, healthcare, or resource sector environment.
• Certificate IV or Diploma in Business Administration, Customer Engagement, Health Administration, or a related field. (desirable)
• Experience using client management systems (Salesforce) and maintaining accurate data
• Knowledge of client engagement, general customer service principles, and practices.
• Ability to work in an autonomous environment.
• Intermediate Microsoft Excel skills and high data entry accuracy
• Experience working within contractual requirements and operational processes, with a proactive approach to problem-solving.
• Flexibility to travel and stay on site when required as business needs dictate.

Benefits:

The successful candidate will be offered an interactive and supportive working environment, along with:

• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Salary packaging and novated leasing
• Consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and must include a detailed cover letter responding to the following two points below:

1. Outline your motivations for this position and resume.
2. How do you build trust and rapport with new clients, particularly when engaging with them for the first time?

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted. Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Talent Sourcing on careers@stjohnwa.com.au 

Applications close on Sunday 26th July 2026 at 6:00pm

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices. 

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.