Transport Services Coordinator

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

We are seeking a Transport Services Coordinator to join our Patient & Community Transport Services department on a permanent, full-time basis. The role involves working 8-hour shifts from Monday to Friday, scheduled between 6:00 and 19:00.

The Transport Services Coordinator is responsible for delivering exceptional customer service by accurately and efficiently taking patient transport bookings. This role involves managing incoming calls, entering and maintaining booking information in the system for dispatch, and providing clear, timely, and accurate information about PaCTS services to customers and clients.

What You’ll Do:

• Deliver exceptional customer service by responding to all calls promptly, professionally, and within agreed timeframes. Ensure that telephone and online bookings are prioritized appropriately.
• Apply problem-solving skills and initiative to resolve booking issues while meeting service delivery and efficiency goals.
• Negotiate and confirm bookings with customers to maximise scheduling efficiencies and service utilisation.
• Demonstrate strong product knowledge of PaCTS services, providing clear, accurate, and timely information to customers and clients.
• Proactively promote PaCTS services when engaging with customers, contributing to increased transport volumes and revenue growth.
• Assist the PaCTS team in achieving KPIs and sales targets by providing exceptional customer service and product knowledge to customers

Click here for the full Position Description:  Transport Services Coordinator - PD.pdf

What You’ll Need:

• Experience in a high-volume call-centre environment is essential
• Previous sales and customer experience is essential
• Demonstrate familiarity with or knowledge of WA health system (desirable)
• Knowledge of systems, tools and process within the ambit of this position.
• Good problem solving and organisational skills and high attention to detail, with excellent communication skills both written and verbal.
• Demonstrated ability to adapt to and use various computer applications including corporate information systems and MSOffice applications to an intermediate level.
• Demonstrated ability to organise, multi-task and prioritise workload to ensure service area outcomes, administration standards and service expectations and service delivery plans.

Benefits:

The successful candidate will be offered an interactive and supportive working environment, along with:

• Health and Wellness reimbursement (Pro rata)
• 17.5% leave loading
• Corporate uniform
• Salary packaging (Up to 18,550/ year) and novated leasing
• Consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and must include a detailed cover letter outlining your motivations for this position and resume.

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted. Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Talent Sourcing on careers@stjohnwa.com.au 

Applications close on Monday 28th September 2026 at 6:00pm

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices. 

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.