Transport Services Coordinator

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?  

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products.

Last year, we connected with 1.2 million Western Australians including:  

• 340,000 people through first aid training, education and engagement,  
• 362,000 people who received care close to where they live and work,  
• 410,000 received trusted transport and emergency care when they needed it most.  

A job to be proud of:

We are seeking Transport Services Coordinators to join our fast paced and busy Patient & Community Transport Services team in our State Office in Belmont on a permanent full-time basis. The working hours will follow a roster from Monday to Friday, within the hours of 6.00am to 10.00pm. You will answer high volumes of calls and liaise with customers, family members, service providers and carers to ensure that customers receive the transport services they require on a day-to-day basis.

What you’ll do:

• Support the delivery of Patient Transfer and Community Transport Service providing administration and support services daily
• Receive and progress incoming transport bookings and answer general enquiries with a customer service focus
• Answer high volumes of calls and general enquiries from customers
• Ensure booking details are recorded and progressed for scheduling, this includes negotiating bookings with customers to maximise efficiencies
• Allocate crews in an efficient and timely manner based on established guidelines and procedures
• Co-ordinate vehicle movements where breakdowns or fleet servicing arise
• Utilise problem solving skills and initiative to ensure that service goals are met
• Provide a high level of customer service by treating all stakeholders with respect, undertake client visits as required.
• The Communication centre is operational between 6am – 10pm and you will be rostered to shifts within these operational hours.

What you’ll need:

• Proficiency of Microsoft Office suite applications
• Effective verbal and written communication skills
• Previous experience working in a call centre or similar environment
• Demonstrated customer service skills
• The ability to problem solves and think on your feet
• Effective interpersonal and relationship building skills

What’s in it for you?

The successful candidate will be offered a career defining role in an interactive and supportive working environment within a positive and professional team, along with:

• Salary packaging options:
• Up to $15,900 for mortgage, rent, and living expenses.
• Up to $2,650 for meals, accommodation, and venue hire.

• $550 Health and Wellness reimbursement
• 17.5% annual leave loading
• Corporate uniform
• Free emergency ambulance cover and first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Lena Lee – Talent Sourcing Consultant at Lena.Lee@stjohnwa.com.au

Applications close on Tuesday 29 July 2025 at 6:00pm.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves. 

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants. 

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John. St John may begin the shortlisting process prior to the closing date.