Clinical Hub Operations Lead

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia, connecting with the community through education, training, and care.

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities. This is achieved through a strong team spirit, camaraderie, and collaboration among all team members—paid and volunteers alike. Together, we support wellbeing and health for every Western Australian.

St John WA is powered by people who have a strong sense of belonging and purpose, and together we are a leader in pre-hospital care and related products.

Last year, we connected with 1.2 million Western Australians, including:

• 340,000 people through first aid training, education, and engagement
• 362,000 people who received care close to where they live and work
• 410,000 people who received trusted transport and emergency care when they needed it most

A job to be proud of

An exciting opportunity exists for an experienced clinical and operational leader to join St John WA as Clinical Hub Operations Lead. Reporting to the Manager – Clinical Hub & Quality, this role provides clinical and operational leadership to ensure the Clinical Hub delivers safe, sustainable, and patient-centred services aligned with organisational priorities and clinical governance frameworks.

The working pattern is Monday - Friday working from SHOC (State Health Operations Centre) located in Perth CBD.

You will lead a multidisciplinary clinical workforce and play a key role in strengthening care pathways, improving service coordination, and reducing avoidable Emergency Department presentations.

What You’ll Do

You will:

• Provide day-to-day leadership, supervision, and performance management of Clinical Hub staff, including Navigators, Paramedics, Registered Nurses, and Clinical Nurse Specialists.
• Lead initiatives to enhance service delivery, improve patient flow, and support appropriate care pathways that reduce avoidable ED presentations.
• Oversee workforce planning, service coordination, and interagency engagement to support safe and effective care delivery.
• Ensure robust risk management, business continuity, and emergency preparedness across Clinical Hub operations.
• Use data, performance metrics, and insights to drive continuous improvement and align outcomes with St John WA priorities.
• Ensure compliance with clinical governance frameworks, legislative requirements, quality standards, and organisational policies.

Required

• Relevant tertiary qualification in nursing, paramedicine, or a related health discipline, with current professional registration (where applicable). APRHA
• Demonstrated experience in clinical operations leadership within emergency, urgent care, or complex health service environments.
• Proven people leadership capability, including workforce planning, supervision, and performance development.
• Strong understanding of clinical governance, risk management, and quality improvement frameworks.
• Highly developed communication and stakeholder engagement skills, including experience working with internal and external partners.

Desirable

• Postgraduate qualifications in leadership, health management, or a related field.
• Experience leading multidisciplinary teams within virtual care, clinical coordination, or hub-based service models.
• Demonstrated experience using data and performance reporting to inform service improvement initiatives.

What You Will Receive in Return

• The opportunity to make a meaningful impact on emergency care and community health outcomes.
• A leadership role within a respected and purpose-driven organisation.
• Supportive and inclusive workplace culture with a strong focus on wellbeing.
• Access to professional development and leadership growth opportunities.
• The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:
• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first-aid training

To Apply

Prospective candidates will need to submit their application online. Candidates will be required to complete the online application form and prepare and submit the following as part of their application:

1. An up-to-date CV detailing key experiences and work history.
2. A cover letter addressing relevant experience, skills, and the Selection Criteria questions outlined below (limited to a 2-page Word document).
   
   Outline your experience in the following categories and how you will apply your experience;

• People Leadership
• Stakeholder engagement/relationship building
• Low acuity patient care/alternative pathways
• Process improvement
  The position requires you maintain current AHPRA registration, can you advise how you will maintain clinical proficiencies so that you can appropriately support your team?

Applicants will receive an automated receipt upon application. If you do not receive this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted.

The Process

1. Shortlisting against selection criteria
2. Phone Screening
3. Panel Interview
4. Psychometric testing
5. Document collection
6. Reference checks
7. Successful candidate appointed

If you're passionate about making a difference in emergency management and want to be part of a team that delivers safe, connected, and patient-centred care, this is the role for you.

Apply now to join St John WA and contribute to a high-performing, inclusive culture that keeps people safe in times of need.

For further information, please contact Abbie Spring, Talent Sourcing Consultant, on (08) 6235 8882 or via email at Careers@stjohnwa.com.au.

Applications close Monday 16th Feb 2026 at 6:00pm.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable, and connected workforce who represent the community we serve. We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John