Field Service Officer - Broome Casual

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

As a Field Service Officer, you will play a key role in ensuring workplaces across Broome are safe and prepared for emergencies. From servicing first aid kits to checking defibrillators and emergency oxygen equipment, you will be hands-on in supporting businesses and individuals to meet first aid compliance standards. This is an opportunity to make a real difference by ensuring that the tools needed to save lives are always ready.

Reporting into the Training and Equipment Lead, this is a Casual position where you will be travelling every day throughout the Broome region supporting clients and making a real difference in your community. 

What you’ll do:

• Service First Aid Kits, Rooms and equipment for clients to fulfil their requirements and meet department sales KPI’s
• Ensure schedules of field sales and servicing requirements for St John Clients are carried out in a timely and efficient manner
• Conduct on-site risk assessments along with Client site requirements and submit relative paperwork for compliance with First Aid Code of Practice
• Meet weekly, monthly and annual targets for revenue, lead generation and clients serviced to ensure departments KPI’s are achieved
• Actively source new business leads and sales to increase sales revenue and clients serviced
• Actively promote and sell all St John WA products and services to customers and the public to meet all relevant sales targets and KPI’s
• Maintain service vehicle to ensure it is always clean and tidy and serviceable

What you’ll need:

• Strong time management skills
• Current Unrestricted ‘C’ Class Driver’s License
• Experience in CRM’s (Desirable)
• Strong negotiation skills
• Demonstrated customer service skills
• Strong communication skills
• Proven ability to work autonomously

Benefits:

The successful candidate will be offered an interactive and supportive working environment, along with:

• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Salary packaging and novated leasing
• Consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and submit the following:

1. Up to date CV detailing key experiences and work history.
2. Cover letter addressing relevant experience, skills and Selection Criteria questions outlined below (submissions should be limited to a two-page word document):

• What is your motivation for applying for the Field Service Officer position?

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted.

Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Careers on (08) 9334 1436 or via email at careers@stjohnwa.com.au

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.