Finance Customer Services Officer

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

We are looking for a Finance Customer Service Officer to join our Finance department on a permanent part-time basis, working 18.75 hours per week, based at our Belmont Head Office.

You will liaise and communicate with debtors to ensure that the maximum amount of overdue debt is collected for St John Ambulance within the framework of the organisation’s policy.

What You’ll Do:

• Take inbound and make outbound calls to negotiate settlement and suitable payment arrangements to finalise outstanding debt
• Make satisfactory arrangements for the payment of outstanding accounts to best meet the customer needs and St John’s debt collection requirements
• Provide support, advice, and assistance on general queries from employees and customers in line with Policies, Procedures, and relevant Legislation to maintain consistent service
• Record all relevant details of conversations with debtors to facilitate debt collection
• Investigate issues in a timely and appropriate manner in line with policy and in conjunction with the Line Manager, to resolve customer’s complaints and enquires
• Review outstanding debts on a daily basis to prioritise urgent debts
• Locate skip debtors utilising in-house and external search facilities to recover outstanding debt from customers
• Escalate complicated or difficult enquiries/customers to line manager to best facilitate debt collection process
• Perform daily administrative tasks relating to payments, receipts, and the transfer of funds between accounts.

What You’ll Need:

• Excellent customer service skills
• Ability to prioritise and meet deadlines
• Ability to negotiate and liaise with customers
• Intermediate level of competency in Microsoft Office Suites
• Excellent communication skills
• Experience in negotiating and conflict resolution
• Resilience and professionalism when dealing with sensitive or distressing information.

Benefits:

The successful candidate will be offered an interactive and supportive working environment, along with:

• Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Salary packaging and novated leasing
• Consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and must include a detailed cover letter outlining your motivations for this position and resume.

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted. Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Talent Sourcing on careers@stjohnwa.com.au 

Applications close on Monday 5th October 2026 at 6:00pm

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices. 

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.