General Manager - Clinical & Operational Excellence

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

St John WA is looking for a General Manager to join our Operational & Clinical Excellence department on a Permanent Full-time basis. Reporting into the Chief Emergency Officer, as the General Manager Operational & Clinical Excellence, you’ll be responsible for leading a diverse team covering Patient Safety & Quality, Specialist Operations, Strategy & Planning, External Partnerships, and Operational Improvements for St John WA’s ambulance and patient transport operations statewide.

This is a critical role to deliver on our aspiration to build a high-performance culture in St John WA in service of the Western Australian community.

What You’ll Do:

• Establish and implement objectives aligned to strategic priorities, fostering a sense of purpose and drive within the Clinical & Operational Excellence department.
• Collaborate with the St John WA Executive leadership team, and other General managers and Heads of department to drive continuous improvement in ambulance and patient transport.
• Build strong relationships with internal and external stakeholders across the health & emergency services ecosystem in WA.
• Develop a best practice framework in patient care, ensuring legislative compliance in clinical practice.
• Oversee department leaders’ knowledge, skills, and performance, fostering a positive team environment and succession planning.
• Develop long-term business planning capability to drive effective annual planning and to shape impactful improvement initiatives across the business. 

What You’ll Need:

• Extensive background in leadership of clinical, emergency services, health, community or commercial based sectors.
• Demonstrated people management and leadership experience at a senior level.
• Proven track record in creating a high performing team.
• Experience forging strong working partnerships with internal and external stakeholders to build the stream capability.
• Relevant tertiary qualification aligned to this position (Paramedicine/ Pre-hospital Emergency Care); and/or demonstrated relevant experience at a senior management capacity relevant to this position.

Benefits:

The successful candidate will be offered an interactive and supportive working environment, along with:

• $550 Health and Wellness reimbursement
• Salary packaging and novated leasing
• Consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and submit the following:

1. Up to date CV detailing key experiences and work history.
2. Cover letter addressing relevant experience, skills and Selection Criteria questions outlined below (submissions should be limited to a two-page word document):

• What is your motivation for applying for the General Manager Operational & Clinical Excellence position?
• Describe a time you led a major organisational initiative that improved both operational performance and clinical quality. What was your strategy, how did you engage stakeholders, and what measurable outcomes were achieved?
• Explain how you have previously provided senior‑level leadership in clinical governance, risk management, and patient safety. How did you ensure consistent clinical excellence across diverse teams or regions?

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted.

Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Careers on (08) 9334 1436 or via email at careers@stjohnwa.com.au

Applications close on Thursday 12 March 2026 at 6pm.

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.