Operations Resourcing Lead

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

We are looking for an Operations Resourcing Lead to join our Patient & Community Transport Services department on a Permanent Full-Time basis.

This position is responsible for leading and overseeing the efficient resourcing and dispatching of personnel within the patient and community transport team, working in conjunction with transport operations, sales and call centre team, and Resource Planning.

What You’ll Do:

• Work with St John resourcing team to ensure efficient rostering of Patient and Community Transport Services personnel.
• Overall management of overtime and shift extensions of PaCTS personnel, ensuring overtime and shift extension usage is in line with budgeted expenses.
• Responsible for effective dispatching of resources to meet workload and demand.
• Manage fatigue with on road personnel by ensuring adequate resourcing is available to reduce shift extensions and unreasonable overtime.
• Work closely with the Resource planning team to cover all Patient and Community Transport vacancies are filled in a timely and cost-effective manner.
• Oversee the rostering of the workforce and shifts completed and provide advice on potential recruitment needs.
• Ensure the team provides an exceptional level of customer service to on-road staff building strong relationships and a positive culture.
• Escalate any reported issues to the Operations Leads and General Manager.

 Operations Resourcing Lead - PD.pdf

What You’ll Need:

• Minimum 3 years’ experience in administration, including resource oversight and scheduling
• Understanding of health transport operations and resourcing
• Background in corporate, health, community or commercial based sectors
• Knowledge of systems, tools and process within the ambit of this position
• Good problem solving and organisational skills

Benefits:

The successful candidate will be offered an interactive and supportive working environment, along with:

• Health and Wellness reimbursement 
• 17.5% leave loading
• Corporate uniform
• Salary packaging with Maxxia
• Consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and must include a detailed cover letter outlining your motivations for this position and resume.

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted. Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Talent Sourcing on careers@stjohnwa.com.au 

Applications close on Friday 25th September 2026 at 6:00pm

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices. 

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.