Regional Operations Manager - Training & Equipment

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

We are looking for a Regional Operations Manager to join our Training and Equipment department on a Permanent Full Time basis, based in Belmont with monthly regional travel. The Regional Operations Manager, Training & Equipment, is a key leadership role responsible for leading and managing Training & Equipment teams across the WA region. The role is responsible for managing regional capacity and resources, monitoring service quality and financial performance, supporting compliance and workforce readiness, resolving escalated operational and client matters, contributing to stakeholder and tender requirements, and driving continuous improvement across T&E.

What You’ll Do:

• Lead and support regional Training & Equipment Leads and teams to achieve operational objectives, KPIs and a high-performance, inclusive and psychologically safe workplace culture.
• Oversee the delivery of first aid training, equipment services, Youth & Community programs and the St John Safe program across the regions, ensuring training compliance, trainer accreditation and workforce readiness.
• Manage regional budgets, operating expenses, inventory purchasing and client invoicing, while monitoring and reporting financial, commercial, training and operational performance against agreed targets.
• Develop and implement strategies to achieve revenue targets, identify growth opportunities and support major client tenders, proposals and business cases.
• Maintain strong relationships with internal stakeholders, district offices and key clients, resolving escalated customer matters and strengthening community engagement, service quality and retention.
• Identify and manage operational, safety and people-related risks, incidents, complaints and investigations, escalating matters appropriately and ensuring timely corrective action.
• Provide oversight of regional training centres and Field Service teams, ensuring effective scheduling, resourcing, equipment, branding, records and systems that support a positive student experience and audit readiness.
• Lead continuous improvement, operational change and regional projects, maintaining compliant policies and procedures and delivering agreed outcomes within required quality standards and timeframes.

What You’ll Need:

• Proven experience in effectively leading and managing large, diverse and remote teams.
• Strong working knowledge of systems, tools and process within the ambit of this position.
• High level verbal, written and interpersonal communication skills including evidence of building networks and collaborative working arrangements with diverse stakeholder groups.
• Ability to manage and resolve complex matters.
• Good organisational skills and ability to manage competing priorities.

• Strong financial and commercial acumen.
• Bachelor of Commerce or equivalent tertiary degree is desirable or minimum of 5 years’ of experience required in similar role within VET, healthcare, logistics, operational or training industry.
• RTO or Vocational Education previous experience desirable

Benefits:

The successful candidate will be offered an interactive and supportive working environment, along with:

• Company Vehicle
• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Salary packaging and novated leasing
• Consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and submit the following:

1. Up to date CV detailing key experiences and work history.
2. Cover letter addressing relevant experience, skills and motivation

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted.

Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Careers on (08) 9334 1436 or via email at careers@stjohnwa.com.au

Applications close on 30th of October at 4pm.

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.