Resource Dispatcher

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

We are looking for a Resource Dispatcher to join our Patient & Community Transport Services Team based in Belmont on a Permanent Full Time 37.5hr Basis.

The Resource Dispatcher is responsible for the efficient coordination and dispatching of patient and community transport services crews, ensuring on-road personnel (including staff and volunteers) are well supported to deliver safe, timely, and reliable services. This role focuses on exceptional customer service to crews, effective fleet coordination, and responsive problem-solving to maintain high service standards.

What You’ll Do:

• Coordinate and dispatch transport crews, ensuring the right resources are allocated to meet booked pick-up times and service requirements
• Monitor vehicle and crew movements and manage operational changes
• Maintain accurate information across patient transfer and dispatch systems
• Managing the daily response times and KPIs
• Allocate resources efficiently to maximise service delivery
• Support on-road personnel and act as a key point of contact
• The Communication centre is operational between 6am – 10pm and you will be rostered to shifts within these operational hours.

 Resource Dispatcher - PD 2026.docx

What you’ll need:

• Experience in dispatch, logistics, fleet or resource coordination (highly desirable)
• Strong organisational, problem-solving and time-management skills
• Excellent communication skills and attention to detail
• Confident using multiple systems, including MS Office
• Able to work independently in a shift-work environment
• Knowledge of the WA health system (desirable)

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness reimbursement
• 17.5% annual leave loading
• Corporate Uniform
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and must include a detailed cover letter outlining your motivations for this position and resume.

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted. Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Talent Sourcing on careers@stjohnwa.com.au

Applications close on Wednesday 24th June 2026 at 6:00pm

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.