Staff Deployment Officer

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?  

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.   

Last year, we connected with 1.2 million Western Australians including:  

• 340,000 people through first aid training, education and engagement,  
• 362,000 people who received care close to where they live and work,  
• 410,000 received trusted transport and emergency care when they needed it most.   

A job to be proud of:

St John Ambulance WA, Staff Deployment Team is currently seeking a highly organised Staff Deployment Officer. Reporting to the Staff Deployment Lead, you will be responsible for ensuring that staff resourcing requirements are met for Operational Staff (Paramedics/Transport/State Operations Centre) in the Perth metropolitan and regional areas of WA. You will join a hardworking and friendly team and enjoy a variety of interesting work while giving back to the community. 

This is a permanent part time position working an average of 28 hours per week over 8-week roster on a rotating roster, 2 early shifts, 2 late shifts followed by 4 days off. The early shift time being 5:30am to 2:00pm and the late shift being 11:00am to 7:30pm.

What you’ll do:

• Monitoring, tracking and keeping up to date and accurate records of staff movements
• Ensuring staff that are filling in for shifts are appropriately directed to the correct locations and are appropriately qualified for the shift to ensure correct coverage across the state
• Ensuring the Computer Aided Dispatch (CAD) system is maintained with 100% accuracy
• Updating shift databases as required  
• Providing support and guidance with regards to policies, procedures and legislation
• Troubleshooting customer complaints in an appropriate, polite and timely manner
• Processing officer traffic infringements
• Collating information for reports on KPIs for managers as required

What you’ll need:

• Previous experience in an administrative or call centre environment will be highly regarded
• Exceptional phone manner, customer service skills and experience dealing with phone enquiries
• High level of communication and interpersonal skills
• Excellent attention to detail
• The ability to multitask and prioritise competing priorities
• Competency using Microsoft Office software (Excel, Word, Outlook)
• Logical problem-solving abilities and ability to think and react quickly to challenges
• Flexibility in your working hours, able to work weekends and public holidays as rostered

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness reimbursement
• 17.5% annual leave loading
• 5 weeks annual leave
• Corporate uniform
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Jenna Childs on careers@stjohnwa.com.au

Applications close on Monday 7th April at 6:00 PM

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John. St John may begin the shortlisting process prior to the closing date.