Support Services Manager

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

We are looking for a Support Services Manager to join our St John Health on a permanent full-time basis. The role is based in Belmont and offers flexibility in working hours, with the option of starting around 7am.

The Support Services Manager will manage and lead the recruitment process to ensure qualified employees are hired to meet St John Health’s current and future people needs. The position will build and maintain a capability to source suitable medical and dental team members by identifying and screening candidates, short-listing and coordinating recruitment processes for open positions whilst ensuring selection occurs within legislation, guidelines and frameworks. Provide end to end recruitment in consultation with hiring leads.

What You’ll Do:

• Lead, support and develop the recruitment and rostering teams to foster a culture of accountability, service excellence and continuous improvement.
• Provide coaching, guidance and oversight to ensure consistent, high-quality service delivery.
• Monitor and review recruitment and rostering performance metrics, ensuring insights inform decision-making.
• Collaborate with leaders to forecast workforce needs and ensure appropriate strategies and capability are in place.
• Guide, direct and support direct reports to manage people related matters including but not limited to conduct, probation, performance, fitness and grievances or ensure they are escalated to People Services for advice.
• Support the development of talent pipelines and workforce sustainability strategies for medical and dental roles.

What You’ll Need:

• Demonstrated equivalent experience (typically 5-7+ years) in workforce services, recruitment, rostering or operational leadership roles within healthcare or similar environments.
• Proven experience in effectively leading and managing recruitment and rostering teams.
• Strong working knowledge of recruitment systems, workforce planning tools and rostering processes within the ambit of this position.
• High level verbal, written and interpersonal communication skills including evidence of building networks and collaborative working arrangements with diverse stakeholder groups.
• Strong understanding of employment legislation, recruitment best practice and workforce compliance requirements.

Benefits:

The successful candidate will be offered an interactive and supportive working environment, along with:

• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Salary packaging and novated leasing
• Consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and submit the following:

1. Up to date CV detailing key experiences and work history.
2. Cover letter addressing motivation, relevant experience and skills.

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted.

Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Careers on (08) 9334 1436 or via email at careers@stjohnwa.com.au

Applications close on Monday 8 June 2026 at 6pm.

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.