Qualified 000 Call Taker

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

Are you a qualified Emergency Medical Dispatcher looking for your next challenge? If you are ready to relocate to Perth, Western Australia and make a meaningful impact, this could be your opportunity. Your voice could help save a life.

At St John WA, our 000 Call Takers play a vital role at the heart of emergency response in Western Australia. In this critical position, you will provide life-saving first aid advice and pre-arrival instructions during 000 calls, helping people through some of their most urgent and distressing moments. Based at our State Control Centre in Belmont or our Northern Hub in Wangara, you will support the community as part of our 24/7 operations.

We are proud to be recognised as a leader in call answering performance, reflecting the skill, professionalism, and dedication of our Communications team.

What You’ll Do:

• Answer emergency (000) and non-emergency calls across Western Australia
• Provide critical pre-arrival instructions, including lifesaving first aid advice
• Support callers experiencing highly stressful and emotional situations
• Maintain control of calls while communicating with clarity, empathy, and confidence

Please refer to the full Position Description for further information  Communications Officer Position Description 2025.pdf

This is more than a job; it is a long-term career with purpose, development, and progression opportunities.

Successful candidates will:

• Join St John WA in a full-time role
• Complete a comprehensive paid training and induction program
• Work a rotational roster (12-hour day and night shifts)

Within our State Operations Centre, there are multiple career pathway opportunities that allow you to grow, specialise, and progress into advanced or leadership roles over time.

What You’ll Need:

• Emergency Medical Dispatcher Certification
• Recent experience working in an Emergency Operations Centre, with proficiency in ProQA MPDS
• Strong communication skills – you can stay clear, confident, and compassionate, even when the pressure is on.
• Calm decision-making – you think quickly, stay composed, and provide life-saving guidance when it matters most.
• A genuine passion for helping others – you care deeply about your community and want a career where you can make a real difference every day.
• Exceptional multitasking and attention to detail – you can juggle multiple screens, conversations, and data while keeping accuracy front of mind.
• Confident computer and typing skills – you’re comfortable navigating systems and capturing vital information quickly and correctly.

To join our team, you will need to be an Australian citizen or permanent resident with full working rights and be able to commit to rotational shift work supporting our 24/7 operations. Shifts are 12 hours in duration, with day shifts from 7am to 7pm and night shifts from 7pm to 7am.

Benefits:

In return, we offer a meaningful career, a supportive team environment, and a range of employee benefits, including:

• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Salary packaging and novated leasing
• Consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

Ready to Apply?

To be considered for this opportunity, please click Apply Now and complete the online application form. You will need to submit the following:

1. An up-to-date CV outlining your key experience and work history.
2. A cover letter addressing your relevant experience, skills, and the selection criteria questions outlined below (submissions should be limited to a two-page Word document):

• What motivates you to apply for the 000 Call Taker position?
• Describe a time when you and your team faced a challenging, urgent, or high-pressure situation. What role did you play, how did the team work together, and what contributed to the outcome?
• Tell us about a time when your attention to detail helped you identify a risk, avoid an issue, or uncover the underlying problem. What did you notice, and what was the outcome?

1. Copies of your Emergency Medical Dispatcher qualification(s).

For more information about this opportunity, please refer to the following information pack.  Communication Officer - Information Pack.pdf

If you are ready to bring calm, compassion, and critical thinking to a role that truly makes a difference, we would love to hear from you.

This recruitment campaign is focused on recruiting an upcoming intake commencing in October 2026.

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted.

Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Careers on (08) 9334 1436 or via email at careers@stjohnwa.com.au

Applications close on Sunday 14th June at 6pm.

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.