Compliance Officer

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

We are looking for an ERM Compliance Officer to join our Legal, Risk and Governance Team on a Permanent full-time basis based in Belmont. You will be part of a team that delivers Quality Assurance and Compliance to ensure the organisation meets their regulatory requirements.

You will support all aspects of Quality Management System maintenance, including internal auditing and assisting with the external audit process to ensure the Organisation continues to be compliant with ISO Accreditation. You will identify opportunities for improvement and ensure a culture of continuous improvement within the Organisation.

In addition to this, you will conduct daily reviews of triple zero calls, auditing against industry standards, manage requests for information and access to patient records in line with legal obligations, coordinate Central Complaints Management, and support the handling of summons, subpoenas, dispatch priority disputes, call out guideline updates and organisational Poisons Permits.

This is a diverse and entry level role, with exposure to many aspects of the organisation. The successful candidate will be committed to driving meaningful and positive change, focussing on integrity and implementing best practice audit processes.

What you’ll need:

• Demonstrated experience within a similar position, working with confidential information
• ISO 9001-2015 Auditor qualification or willingness to obtain
• ProQA Auditor qualification or willingness to obtain
• Certificate IV in Business or equivalent experience
• Experience with QMS and internal audit requirements
• Excellent written and verbal communication skills, including proven report writing ability
• Complaints handling and privacy/confidential information experience
• Ability to manage competing priorities and work with diverse stakeholders.

 ERM Compliance Officer PD.pdf

Benefits:

The successful candidate will be offered an interactive and supportive working environment, along with:

• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Salary packaging and novated leasing
• Consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and must include a detailed cover letter outlining your motivations for this position and resume.

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted. Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Talent Sourcing on careers@stjohnwa.com.au 

Applications close on Tuesday 2nd June at 6:00pm

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices. 

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.