Transport Services Coordinator

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

We are seeking a Transport Services Coordinator to join our Patient & Community Transport Services team in our State Office in Belmont on a permanent full-time basis. The working hours will follow a roster from Monday to Friday, within the hours of 6.00am to 10.00pm. You will answer high volumes of calls and liaise with customers, family members, service providers and carers to ensure that customers receive the transport services they require on a day-to-day basis.

What You’ll Do:

• Support the delivery of Patient Transfer and Community Transport Service providing administration and support services daily
• Receive and progress incoming transport bookings and answer general enquiries with a customer service focus
• Answer high volumes of calls and general enquiries from customers
• Ensure booking details are recorded and progressed for scheduling, this includes negotiating bookings with customers to maximise efficiencies
• Allocate crews in an efficient and timely manner based on established guidelines and procedures
• Co-ordinate vehicle movements where breakdowns or fleet servicing arise
• Utilise problem solving skills and initiative to ensure that service goals are met
• Provide a high level of customer service by treating all stakeholders with respect, undertake client visits as required.
• The Communication centre is operational between 6am – 10pm and you will be rostered to shifts within these operational hours.

What You’ll Need:

• Proficiency of Microsoft Office suite applications
• Effective verbal and written communication skills
• Previous experience working in a call centre or similar environment
• Demonstrated customer service skills
• The ability to problem solves and think on your feet
• Effective interpersonal and relationship building skills

Benefits:

The successful candidate will be offered an interactive and supportive working environment, along with:

• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Salary packaging and novated leasing
• Consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and submit the following:

1. Up to date CV detailing key experiences and work history.
2. Cover letter addressing relevant experience, skills and motivation for applying (submissions should be limited to a two-page word document)

 Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted.

Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Careers on (08) 9334 1436 or via email at careers@stjohnwa.com.au

Applications close on Friday 13th March 2026 at 6pm.

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.