Workforce Scheduling Officer

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?  

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products.

Last year, we connected with 1.2 million Western Australians including:

• 340,000 people through first aid training, education and engagement,  
• 362,000 people who received care close to where they live and work,  
• 410,000 received trusted transport and emergency care when they needed it most.

A job to be proud of:

An exciting opportunity has become available in our Resource Planning & Scheduling department for a Workforce Scheduling Officer to join the team. The role is responsible for developing rosters and rostering improvements for Ambulance and Patient Transport Operations with key stakeholders engagement. The role is a 6 month fixed term, full time role working Monday to Friday 8:30am – 4:30pm at our Belmont State Office commencing at the start of January, 2026.

What you’ll do:

• Develop, build, and maintain rosters for Paramedics, Transport and Communication Officers
• Assist in leave management of our operational staff
• Adhere to policies, procedures, Enterprise Agreements and Fair Work Act

• Ensure all relevant information and rostering documents are kept up to date
• Ensure a strong rapport is maintained with Paramedics, Ambulance Officers, Patient Transport, Communication Officers and other internal stakeholders
• Provide information and advice to staff in relation to rostering requirements and changes.
• Deliver presentations and workshops to new operational employees
• Develop and maintain training schedules for new officers.

What you’ll need:

• Minimum 1 year experience in administration (preferred)
• Cert IV in business administration (desirable)
• Exceptional phone manner, customer service skills and experience dealing with phone enquiries
• High level of communication and interpersonal skills
• Excellent attention to detail
• The ability to prioritise competing actions
• Competency using Microsoft Office software (Excel, Word, Outlook)
• Strong problem-solving abilities and critical-thinking skills

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness bonus
• 17.5% annual leave loading
• Corporate uniform
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Talent Sourcing on careers@stjohnwa.com.au

Applications close on Monday 8th December 2025 at 6:00 PM

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John. St John may begin the shortlisting process prior to the closing date.