000 Call Taker

Start Your Paramedic Career with St John WA as a 000 Call Taker

Are you considering a career in paramedicine or currently in your first year of study? Have you ever wondered how emergency calls are managed behind the scenes? This is your opportunity to take the first step with St John WA.

St John WA is inviting passionate First Year Paramedicine Students to begin their journey as a 000 Call Taker in our State Control Centre in Belmont. This role offers a unique opportunity to build confidence, develop clinical capability, and progress toward becoming an Ambulance Paramedic. The roster operates on a 2 day, 2 night, 4 days off pattern which offers flexibility.

We are currently recruiting for multiple permanent and casual positions within our call centre.

About the Role

As a 000 Call Taker, you will be the first point of contact in an emergency. You will follow structured protocols while supporting callers through what may be one of the most challenging moments of their lives.

This is a unique role that offers clear career pathways, hands-on experience, and a supportive environment to help you grow and succeed.

What You’ll Do

• Respond to emergency (000) and non-emergency calls across Western Australia 
• Provide pre-arrival first aid instructions and reassurance to callers in distress 
• Maintain clear, calm, and accurate communication while managing critical information 

To succeed as a 000 Call Taker, you’ll bring a strong combination of empathy, resilience, and professionalism:

• Strong communication skills— able to remain clear, confident, and compassionate under pressure 
• Calm decision-making: think quickly, stay composed, and provide life-saving support 
• Passion for helping others: motivated to make a real difference in your community 
• Attention to detail and multitasking ability manage multiple systems while maintaining accuracy 
• Computer proficiency confidently navigates systems and input information quickly 

Benefits

The successful candidate will enjoy a supportive and engaging working environment, including:

• $550 Health and Wellness reimbursement 
• 17.5% leave loading 
• Operational uniform 
• Salary packaging and novated leasing options 
• Consumer discounts 
• Discounts on first aid equipment 

For more information, please refer to the information pack: XXX

Ready to Apply?

To be considered, please click Apply Now and submit your application, including a cover letter and resume.

We encourage applications from paramedicine students who are about to commence or are currently in their first year of study.

This recruitment campaign is for upcoming intakes commencing between 2026 and mid-2027

Interviews are scheduled for July 2026. If shortlisted, please ensure your availability on one of these dates.

Applicants will receive an automated confirmation email upon submission. If you do not receive this, please contact the Talent Sourcing team before the closing date. Late or incomplete applications will not be accepted.

For enquiries, contact Careers on (08) 9334 1436 or careers@stjohnwa.com.au.

Applications close: 21 July with start date scheduled for 25th October. Must be available for the training.

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to safeguarding children. Our policies and procedures ensure all children engaged in our services are protected, respected, and empowered.

St John WA reserves the right to shortlist and select applicants at its discretion.