Administrative Officer - State Defibrillator Network

Do you want to work for an iconic Western Australian organisation committed to making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products.

Last year, we connected with 1.2 million Western Australians including:  

• 327,243 people through first aid training, education and engagement,  
• 413,647 people who received care close to where they live and work,  
• 468,462 received trusted transport and emergency care when they needed it most.   

A job to be proud of:

We are seeking a motivated and customer focused Administrative Officer - State Defibrillator Network to join our Community First Responder team on permanent full-time basis working Monday to Friday 8:30am to 4:30pm for 37.5 hours in a week in Belmont. The purpose of this role is to build and strengthen connections with individuals, groups, and organisations across Western Australia, helping to increase the number of community defibrillators available. By growing this network, you’ll play an important part in improving survival from sudden cardiac arrest in your community.

You will bring strong attention to detail, excellent written and verbal communication skills, and a genuine passion for helping others. You’ll be confident in identifying opportunities and following up leads.

What you'll do:

• Provide a welcoming and efficient first point of contact for people interested in the program
• Liaise with community members and organisations through our Salesforce database to help them become active participants in the Community First Responder program
• Support the Community First Responder team in growing and strengthening the defibrillator network
• Effectively communicate with internal and external stakeholders regarding the program
• Manage all existing client relationships whilst providing exceptional customer service
• Grow the database from referrals, both internal & external, follow ups and cold calls
• Assist with the updating of client registration details and data management
• Assist with enquiries via phone and email from current and potential program participants

What you'll need:

• Previous experience in a front-facing, customer service position
• Previous exposure to administrative duties
• Excellent phone manner
• A passion for delivering exceptional customer service consistently
• High attention to detail with experience inputting data
• Ability to communicate effectively at all levels and to represent the organisation in various forums
• Ability to be discreet when dealing with and handling sensitive and/or confidential information.
• Excellent problem-solving skills and ability to demonstrate initiative
• Ability to work autonomously but also work with a close team

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Lena Lee via Lena.Lee@stjohnwa.com.au.

Applications close Friday 28 November 2025 at 6PM.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John.

St John may begin the shortlisting process prior to the closing date.