Communications Officer

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia, connecting with the community through education, training, and care.

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities, achieved through a strong team spirit, camaraderie, and collaboration among all team members—paid and volunteers alike. Together, we support wellbeing and health for every Western Australian.

St John WA is powered by team members who have a strong sense of belonging and purpose, and together we are a leader in pre-hospital care and related products.

Last year, we connected with 1.2 million Western Australians, including:

• 340,000 people through first aid training, education, and engagement
• 362,000 people who received care close to where they live and work
• 410,000 people who received trusted transport and emergency care when they needed it most

A Job to Be Proud Of:

Join St John WA as a Communications Officer, where your calm and decisive actions will make a direct impact on someone's life. Your critical role will include providing life-saving first aid advice and pre-arrival instructions during 000 calls. Based at our State Operations Centre in Belmont or Northern Hub in Wangara, you will offer support 24/7 to individuals during their most desperate moments.

In this role, you will:

• Respond to emergency (000) and non-emergency calls across Western Australia
• Deliver pre-arrival first aid instructions and emotional support to callers experiencing high anxiety
• Maintain control of critical information flow while ensuring communication is clear, calm, and effective

What You’ll Need:

To succeed as a Communications Officer, you must have:

• Strong verbal and written communication skills
• The ability to stay calm and make sound decisions under pressure
• A passion for helping your community in meaningful ways
• Exceptional multitasking ability and a keen eye for detail
• Strong keyboard and typing skills

You must also be an Australian permanent resident or citizen with ongoing work rights, and available to commit to a rotational shift work roster.

What’s in It for You?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team, along with:

• $550 Health and Wellness reimbursement
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

To Apply:

Prospective candidates will need to submit their application online. Candidates will be required to complete the online application form and prepare and submit the following as part of their application:

1. Up to date CV detailing key experiences and work history.
2. Completed Cover Letter addressing relevant experience, skills and Selection Criteria questions outlined below (submissions should be limited to a 2-page word document):

• In emergency services, small details can be critical. Tell us about a time when attention to detail helped you prevent a potential issue or solve a problem. What steps did you take to ensure accuracy?
• While you may work independently during calls, teamwork is crucial in emergency services. Can you give an example of how you worked effectively as part of a team to resolve a challenging situation?

Applicants will receive an automated receipt on application if you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted.

The Process

1. Selection Criteria shortlisting
2. Modern Hire (online interview)
3. Assessment Centre (in person) & Typing test
4. Psychometric Testing & Pre employment medical
5. Document Collection
6. Successful candidate appointed to the position.

Please note this recruitment is for the August/ late October intake and if successful will require 6 weeks of full-time training in our college.

Are You Ready to Change Lives?

To apply for this exciting opportunity, click "Apply Now". Applications must include:

Applications close on Sunday, 27 April, at 6:00 pm.

Alternatively, if you have any questions, please contact Abbie Spring on Abbie.Spring@stjohnwa.com.au

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable, and connected workforce that represents the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John.