Customer Account Manager

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

As a Customer Account Manager, you will be managing a portfolio of major public, private hospital accounts, Home Care Providers and aged care facilities. You will be responsible for the effective management of Patient and Community Transport services through customer-focused attitude to patient and customer satisfaction, while supporting the Strategic Partnerships Manager with sales and growth strategies. This is a 9-month fixed-term contract role working 37.5 hours per week, with the possibility of an extension.

What You’ll Do:

• Develop relationships with loyal clients; ask for their feedback and provide feedback to the business unit for purpose of enhancing the quality of service.
• Effective, proactive engagement with customers to understand their community and patient transfer needs.
• Utilise problem solving skills and shows initiative to ensure that customer needs are understood and met wherever possible.
• Maintain strict visit regime, attending regular client meetings as required maintaining and expanding relationships with existing clients.
• Dealing with all aspects of a campaign to maintain service levels and customer satisfaction.
• Work collaboratively and strategically with customers to identify improvements to SJWA and their patient transfers systems including the online booking system.
• Continually monitor customer satisfaction with SJWA services and act to address issues or capitalise on opportunities.
• Establish and manage projects at specific locations to deliver identified service improvements.

Click here for the full Position Description ( Customer Account Manager - Position Description.pdf)

What You’ll Need:

• Strong account management skills in a long-cycle sales environment
• High level verbal, written and interpersonal communication skills including evidence of building networks and collaborative working arrangements with diverse stakeholder groups
• Current unrestricted ‘C’ Class Drivers Licence
• Good problem solving and organisational skills
• Strong customer relationship building skills
• Working knowledge of CRM programs – Salesforce desirable

Benefits:

The successful candidate will be offered an interactive and supportive working environment, along with:

• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Salary packaging and novated leasing
• Consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and submit the following:

1. Up to date CV detailing key experiences and work history.
2. Cover letter addressing relevant experience, skills and Selection Criteria questions outlined below (submissions should be limited to a two-page word document):

• What is your motivation for applying for the Customer Account Manager Patient Transport position?

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted.

Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Careers via email at careers@stjohnwa.com.au.

Applications close on Tuesday 25th August 2026 at 6pm.

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.