Field Service Officer

If you prefer being out on the road rather than stuck behind a desk, and you’re comfortable working independently, this role is for you.

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

Day in the life video: https://youtu.be/kxyH3uTueR8?si=SDt4-lmFZ7QrBF_s

A role where you’re trusted to run your own day

If you prefer being out on the road rather than stuck behind a desk, and you’re comfortable working independently, this role offers a practical, hands-on opportunity to make a real impact in your local community.

As a Field Service Officer, you’ll travel across the Metropolitan region supporting businesses to stay safe and prepared for emergencies. From servicing first aid kits to checking defibrillators and emergency equipment, your work helps ensure the right tools are ready when they’re needed most. This is a casual position.

What the role looks like

• Travel daily between client sites across the region
• Service and restock first aid kits, rooms and equipment
• Check and maintain defibrillators and emergency oxygen equipment
• Complete job records and reporting using mobile systems
• Conduct basic site checks and identify client requirements
• Manage your own schedule and keep jobs moving throughout the day
• Build relationships with clients and provide practical advice
• Identify opportunities to offer additional products and services

What you’ll bring

• Ability to work independently and manage your own day
• Strong organisation and time management
• Confidence using mobile devices and systems
• Good communication and customer service skills
• A practical, hands-on approach to work
• Current unrestricted ‘C’ Class Driver’s Licence
• Experience with CRM systems or field-based work is an advantage, but not essential

This role is a good fit if you:

• Enjoy working on your own and being out on the road
• Can stay organised and work at pace across multiple jobs
• Are comfortable using systems to complete your work
• Like practical, hands-on tasks rather than desk-based work

Benefits

• Corporate uniform provided
• Salary packaging and novated leasing options
• Access to consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

Why join us

This is a role where you’ll be trusted to take ownership of your work, build relationships in your local community, and contribute to safer workplaces across the region.

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and must include a detailed cover letter outlining your motivations for this position and resume.

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted. Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Talent Sourcing on careers@stjohnwa.com.au 

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.