Operations Support Officer

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia, connecting with the community through education, training, and care.

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities, achieved through a strong team spirit, camaraderie, and collaboration among all team members—paid and volunteers alike. Together, we support wellbeing and health for every Western Australian.

St John WA is powered by team members who have a strong sense of belonging and purpose, and together we are a leader in pre-hospital care and related products.

Last year, we connected with 1.2 million Western Australians, including:

• 340,000 people through first aid training, education, and engagement
• 362,000 people who received care close to where they live and work
• 410,000 people who received trusted transport and emergency care when they needed it most.

About the Role

St John WA is looking for Operations Support Officers to join our State Control Centre on a 22:4 roster.
In this critical role, you’ll be at the centre of our ambulance operations, receiving and making calls to ambulance crews, emergency service agencies, hospitals, and internal support teams to ensure seamless coordination and the highest standard of emergency response across Western Australia.

The State Control Centre is based in Belmont on Great Eastern Hwy and runs 24 hours a day 7 days a week. The roster consists of 2 days, 2 nights and 4 days off. This is a support role where you will be sitting within the Communication Officer teams, the successful candidates will be required to start on 10th August 2026 and must not have leave booked within the first six months due to the training requirements of the role.

What You’ll Do

• Build and maintain strong working relationships with Emergency Services partners.
• Provide timely updates to ambulance crews, hospitals, and external agencies to support accurate and efficient case management.
• Conduct welfare checks on ambulance crews and patients when required.
• Ensure resources are allocated appropriately and crews have the information they need prior to arrival.
• Maintain accurate and up-to-date information within the Computer Aided Dispatch (CAD) system, including warning locations, first responder details, and officer information.
• Uphold occupational health and safety by reporting hazards and following established protocols.
• Contribute to organisational initiatives, continuous improvement processes, and departmental goals.
• Operate professionally and in line with the vision, mission, and values of St John WA.

Click here for the full Position Description (Insert PD link)  Operations Support Officer - State Operations Centre.pdf

What You’ll Need

• Ability to work autonomously and make sound, timely decisions.
• Excellent analytical skills and strong report-writing capability.
• High-level written and verbal communication skills.
• Ability to prioritise tasks and meet deadlines in a fast-paced environment.
• Proven customer service experience.
• Ability to perform under pressure.
• Completion of St John WA Induction Training (provided on commencement).

The Process

Candidates must complete the online application form and provide the following:

1. Up-to-date CV detailing work history and relevant experience.
2. Cover letter (max. 2 pages) addressing the required experience, skills, and the Selection Criteria questions below:
   
   
   • What is your motivation for applying for the Operations Support Officer position?
   • Tell us about a time you were asked to go against your values and beliefs at work, what was the situation and outcome?
   • Give us an example of a time you were in a high-pressure environment, what happened and how did you cope with this?

Applications that do not include both a cover letter and resume may not be considered.

1. Selection Criteria Assessment
2. Behavioural Interview
3. Medical Assessment & Psychometric testing
4. Successful candidate appointed the position

Applicants will receive an automated receipt after submitting their application. If you do not receive this email, please contact the Talent Sourcing Team prior to the closing date.
Late or incomplete applications will not be accepted.

Ready to Apply?

To be considered for this exciting opportunity, please click Apply Now.

If you have questions, contact the Careers Team on (08) 9334 1436 or email careers@stjohnwa.com.au.

Applications close on 12 April at 6pm.

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.