Training Experience Designer

Do you want to work for an iconic Western Australian organisation committed to making a difference to your community?  

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products.

Last year, we connected with 1.33 million Western Australians including:  

• 327,243 people through first aid training, education and engagement,  
• 413,647 people who received care close to where they live and work,  
• 468,462 received trusted transport and emergency care when they needed it most. 

A job to be proud of:

As the Training Experience Designer at St John WA, you will play a key role in building organisational capability during the rollout of CoreHR and a workforce management system. You will design, develop and deliver learning experiences, documentation and support resources that enable people leaders, SMEs and team members to use new systems with confidence. Through thoughtful instructional design, strong stakeholder engagement and a focus on adoption, this position ensures our people have the knowledge, tools and clarity they need from UAT & KUT Testing to go-live and beyond. This is 12-month fixed term, full-time role working in our Belmont Office.

What you’ll do:

• Design and deliver tailored role-based learning pathways and webinar-based training, incorporating SOPs, QRGs, videos, scenarios, and practice activities to support adoption.
• Prepare training materials such as pre-read packs, live demonstrations, scenario walkthroughs, and practice exercises for diverse user groups.
• Review and update learning pathways and training content based on feedback, analytics, system changes, and continuous improvement needs.
• Develop and maintain SOPs, troubleshooting guides, FAQs, quick tips, and short learning videos, ensuring governance, accessibility, and version control.
• Build and manage cohesive, accessible resource libraries and platforms (e.g., SharePoint hubs) to host documentation, training resources, updates, and self-service learning materials.
• Translate technical processes into clear, plain-language content aligned with process owners, system design, and compliance requirements.
• Collaborate with Change Partners, System Administrators, SMEs, and People Services to ensure alignment across workstreams, consistent messaging, and governance.
• Create triage guides, escalation pathways, and issue-resolution resources for post–go-live support, documenting common issues and fixes while capturing knowledge during hypercare.

What you’ll need:

• Experience developing training materials, SOPs and QRGs for HRIS or complex systems.
• Knowledge of instructional design and ability to translate technical processes into plain language.
• Experience in facilitating both in-person and virtual classroom education and workshops.
• Demonstrated experience working in a complex in a fast organisation with a variety of stakeholder groups with varying levels of needs and requirements. 
• Relevant qualification in Training & Assessment, Education, Human Resources, Information Systems or a related discipline (Certificate IV, Diploma or Bachelor) – desirable, or
• 2–3 years’ experience in a similar role, such as Learning & Development Specialist, Instructional Designer, Training Coordinator.

What’s in it for you?

The successful candidate will join an innovative and supportive team along with:

• Flexible work arrangements
• 2 additional leave days
• $550 Health and Wellness reimbursement
• 17.5% annual leave loading
• Corporate Uniform
• Competitive Remuneration Package
• Salary Packaging Options
• Free Emergency Ambulance Cover
• Free First Aid Training

To apply for this exciting opportunity please select "Apply Now". Applications must include a cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Talent Sourcing on careers@stjohnwa.com.au

Applications close on 12th of January 2026

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves. 

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants. 

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John. St John may begin the shortlisting process prior to the closing date.