Client Liaison Officer

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

A job to be proud of:

We are seeking a motivated and customer focused Administrative Officer - State Defibrillator Network to join our Community First Responder team on permanent full-time basis working Monday to Friday 8:30am to 4:30pm for 37.5 hours in a week in Belmont. The Community First Responder team is a small, dedicated team responsible for growing and maintaining the defib network, while providing day-to-day support to thousands of registered users across Western Australia.

The purpose of this role is to build and strengthen connections with individuals, groups, and organisations across Western Australia, helping to increase the number of community defibrillators available. By growing this network, you’ll play an important part in improving survival from sudden cardiac arrest in your community.

You will bring strong attention to detail, excellent written and verbal communication skills, and a genuine passion for helping others. You’ll be confident in identifying opportunities and following up leads.

What you'll do:

• Provide a welcoming and efficient first point of contact for people interested in the program
• Liaise with community members and organisations through our Salesforce database to help them become active participants in the Community First Responder program
• Support the Community First Responder team in growing and strengthening the defibrillator network
• Effectively communicate with internal and external stakeholders regarding the program
• Manage all existing client relationships whilst providing exceptional customer service
• Undertake a high volume of outbound phone calls to grow the database from referrals, both internal & external, follow ups and cold calls
• Assist with the updating of client registration details and data management
• Assist with enquiries via phone and email from current and potential program participants

What you'll need:

• Previous experience in a front-facing, customer service position
• Previous exposure to administrative duties
• Excellent phone manner
• A passion for delivering exceptional customer service consistently
• High attention to detail with experience inputting data
• Ability to communicate effectively at all levels and to represent the organisation in various forums
• Ability to be discreet when dealing with and handling sensitive and/or confidential information.
• Excellent problem-solving skills and ability to demonstrate initiative
• Ability to work autonomously but also work with a close team

Benefits:

The successful candidate will be offered an interactive and supportive working environment, along with:

• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Salary packaging and novated leasing
• Consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and submit a CV and cover letter

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted.

Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Careers on (08) 9334 1436 or via email at careers@stjohnwa.com.au

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.