Client Services Officer

Do you want to work for an iconic Western Australian organisation committed to making a difference to your community?

St John WA has been serving the Western Australian community since 1922. Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.

We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live. Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.

About the Role:

We are looking for a Client Services Officer to join our Event Health Services department on a part-time basis (30 hours and 4 days per week - days and hours can be flexible) based in our Belmont office. You will be responsible for managing client relationships and aspects of customer service to achieve sustained growth in the event health market and to enhance the reputation of St John Ambulance as a premier pre-hospital health and event management service provider.

What You’ll Do:

• Provide friendly and professional customer service via phone and email
• Respond to client enquiries accurately and in a timely manner
• Coordinate and issue client correspondence in accordance with organisational standards
• Maintain accurate client records and update databases
• Provide information and support to volunteers as required
• Assist with general administrative and finance tasks

What You’ll Need:

• Experience managing client requests and customer service
• Experience dealing with a multitude of clients and stakeholders
• Excellent communication skills both written and verbal
• Good problem solving and high attention to detail
• Demonstrated ability to prioritise workloads to ensure customer expectations
• Demonstrated computer literacy, including Microsoft Office and database systems
• Follow policies and procedures to ensure service standards are met.

Benefits:

The successful candidate will be offered an interactive and supportive working environment, along with:

• $550 Health and Wellness reimbursement (pro – rata)
• 17.5% annual leave loading
• Corporate uniform
• Salary packaging and novated leasing
• Consumer discounts
• Discounts on first aid equipment
• Complimentary First Aid Training
• Complimentary ambulance cover

Ready to Apply?

To be considered for this opportunity, please click Apply Now. You will need to complete the online application form and submit the following:

1. Up to date CV detailing key experiences and work history.
2. Cover letter addressing relevant experience, skills and Selection Criteria questions outlined below (submissions should be limited to a two-page word document):

• What is your motivation for applying for the Client Service Officer position?

Applicants will receive an automated receipt on application. If you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted.

Applications that do not include both a cover letter and resume may not be considered.

Alternatively, if you have any questions, please contact Katherine Park on (08) 9334 8273 or via email at Katherine.park@stjohnwa.com.au

Applications close Friday 9th of October at 12 noon.

St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves. We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.

St John WA is a child-safe organisation and takes a proactive approach to child safety. We ensure all children engaged in St John WA services are protected, respected, and empowered. Our commitment is supported by clear policies and procedures that reinforce our safeguarding practices.

St John WA reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John WA.

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now", application must include an up-to-date Resume and current Working with Children Check (WWCC) and cover letter addressing your motivation and how your experience aligns with the role.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.
We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John.